CELPE Telephone: How to get in touch?
Celpe is the electricity distributor responsible for supplying energy in the state of Pernambuco.
The company was founded in 1965 and today supplies the homes of more than 3.6 million customers in 186 municipalities in Pernambuco.
In this article, we will show you what you can do if you need to contact Celpe or have access to any service related to your home's electricity.
Ways to contact Celpe
Celpe, like other Brazilian energy distributors, is subordinate to Aneel regulation.
According to current Aneel regulations, all electricity supply companies must provide customers with several relationship channels.
If you need to contact Celpe or have access to any of this company's services, you can choose between the contact methods below:
- Phones
- Torpedo
- Celpe website
- Application
- In-person service agencies
- Social media
We will address each of these modalities throughout the article.
Celpe telephone numbers: speak to an attendant
If you have any problems with Celpe, you can try to resolve them by phone. We have listed the main ones: Celpe phones below:
- Emergency Care – 116
- Hearing or speech impaired – 0800 281 0142
- Ombudsman – 0800 282 5599
- Service outside the concession area – (81) 3217 2051
For most customer needs, however, telephone contact may not be the best option.
As we will see, there are more convenient options for accessing a service or requesting assistance from Celpe directly from your computer or cell phone.
Torpedo Celpe
This type of service is intended for reporting power outages to Celpe. Given that this is an emergency situation, you may not be able to use your phone or computer, leaving you with only a cell phone with some kind of mobile phone connection.
To report a power outage, send a text message to the number 26560.
Celpe website
For customer satisfaction, most of Celpe's services are available through the website. This means you can access almost all services without having to use the phone, as long as you have a computer or cell phone with internet access.
This way, you can use the service you want, whenever you want, without having to speak to an attendant. Among the services available on the Celpe website, we highlight the following:
Duplicate invoice
New connection
Adhesion contract
Debt consultation
Invoice by email
Payment by credit card
- Report power outage
- Schedule an in-person appointment
- Reconnection
- Consumption history
- Registration queries and changes
- Change of ownership
To access the website, click here: http://bit.ly/2VXJfvi.
Celpe app: download and use!
Celpe offers its customers another way to access the company's services: the Celpe application.
This app is available for Android and iOS, in the respective app stores.
Through the Celpe app, users can enjoy most of the services available on the website.
Download the app on your smartphone now and improve your experience with Celpe.
Find CELPE on Social Media
Celpe is also present on social media. You can get in touch, request assistance, ask questions, all through your Facebook, Instagram or Twitter account.
This new feature brings Celpe much closer to its consumers, given that the vast majority of people already dedicate a good amount of time each day to activities on these social networks.
- Facebook: CELPE fanpage
- Instagram: @celpe_oficial
- Twitter: @OfficialCelpe
Follow Celpe on social media and stay up to date with the latest news on energy distribution in Pernambuco.
In-person service points
Even with all these types of service, it is still possible that in some cases the citizen will have to travel to a Celpe in-person service agency, mainly to present documentation relating to a requested service.
If this is your case, check the agency closest to your home and schedule an appointment by clicking here: http://bit.ly/2JXSgNF.
Contact the CELPE Ombudsman
According to Aneel legislation, all electricity distributors must provide customers with an ombudsman channel for criticism, suggestions, complaints or compliments.
In the case of complaints, the ombudsman should only be used after you have already tried to resolve your problem through the conventional service methods mentioned above.
If you wish to file a complaint with Celpe's ombudsman, you can choose one of the options below:
- Internet: Ombudsman Portal – http://bit.ly/2HyrWbr.
- Telephone: 0800 282 5599
- WhatsApp: (81) 99532-0246
- Correspondence: Letter to Av. João de Barros, 111 – Room 803 – Recife/PE – ZIP Code: 50.050-902
- In-person service: Av. João de Barros, 111 – Room 105 (by appointment through other channels).
How to file a complaint with Aneel
Aneel – National Electric Energy Agency is a regulatory agency of the Brazilian government. It is responsible for regulating and monitoring the entire electricity sector in the country, so Celpe must comply with Aneel's standards.
If you are with a problem in the provision of energy services and have not been able to resolve it with Celpe, you can file a complaint with Aneel.
To make a complaint, you can use one of the following methods:
- Telephone 167;
- Form on the Aneel website via the link http://bit.ly/2V5znu9;
- Chat online at the link http://bit.ly/2PStuzn;
Remember that Aneel should only be contacted if Celpe has not been able to resolve your problem.
If Celpe's service was inefficient, you filed a complaint with Celpe's ombudsman and the problem still persists, file a complaint with Aneel.
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
