Celpa telephone number and other ways to get in touch!
It is common to need to contact Celpa for a variety of reasons.
Whether it’s to solve a problem, make a complaint, request services or even make a suggestion.
For this, there are several service channels made available by Celpa, let's look at some of these options below...
Before that, do you know what Celpa is?
What is Celpa?
Celpa is the acronym for Centrais Elétricas do Pará, it is the only company authorized by ANEEL to distribute electricity throughout the Pará region.
The distributor serves all 144 municipalities in the state, with five headquarters located in:
- Bethlehem;
- Chestnut grove;
- Maraba;
- Santarem.
All this work in the state means that the company now serves more than 2 million customers.
Celpa Services
Through Celpa's contact methods you can request various services.
It is possible to request a new electricity connection, report a power outage and even change ownership.
Let's find out how you can contact Celpa?
Celpa Ombudsman
Celpa Ombudsman used for communication between customers and Celpa.
This communication channel is for receiving compliments and suggestions.
It is also a means of troubleshooting any problems you may be having.
You can contact the Celpa ombudsman through 08000918500.
Calls are free throughout the state of Pará, with service from 8:00 am to 6:00 pm, Monday to Saturday.
Celpa Customer Service Center
Another option for contacting Celpa is through the Customer Service Center.
The Center is available to the population 24 hours a day.
Calls from the entire state of Pará are free and can be made by calling the number 0800 091 0196.
If you need to resolve something in your company, there is an exclusive center for you…
Corporate Service Center
The Corporate Service Center is designed to meet the needs of companies that use Celpa services. To do so, simply contact us at telephone 0800 280 3216.
Service through the Central for companies also operates 24 hours a day and calls are free throughout the state of Pará.
Contact us Celpa
There are people who don't really like talking on the phone and prefer to get in touch in other ways.
Celpa’s Contact Us is one of these options.
To contact us via Contact Us, simply click here.
There you will need to fill in some data:
- Your name;
- E-mail;
- Telephone;
- Municipality;
- Message subject and your message.
You can also attach documents and choose whether you want to receive the response by email or phone.
Then just click send and wait for Celpa to analyze your message and get in touch with you!
Celpa Social Networks
As we spend a lot of time on social media, it ends up being more practical to solve problems within them.
That's why Celpa is also on Social Media.
You can get to know Celpa a little better and also get in touch through its Social Networks.
The company is active in Twitter, YouTube and in the Facebook. Click on the links to go directly to Celpa's pages
Your contact through Social Networks can be through Tweets, direct messages or even comments on publications and videos.
Customer Service Chat
Another Celpa communication channel is the Customer Service Chat. This way, you can talk to an attendant from your computer and get your solutions much faster.
To make this contact via Customer Service Chat, just click here and then click “Access the new chat by clicking here”.
You will still need to fill in some information about yourself, and then log in and speak to an attendant via chat.
Celpa Headquarters
Even with all the practical service channels we show here, you can still do good old face-to-face service.
See below where to find the main Celpa points:
Bethlehem
Cheap Magalhães Celpa – Telephone: (91) 98091-0196;
Celpa Quarry – TV. Lomas Valentinas, s/n – Pedreira, Belém – Telephone: 0800 091 0196;
Celpa Agency Icoaraci – R. Padre Julio Maria, 500 – Icoaraci, Belém – Telephone: 0800 091 0196;
Celpa Power Plants of Pará – R. Rodrigues Pinagé, s/n – Guamá, Belém.
Chestnut Grove
Celpa – Telephone: (91) 3721-1045;
Celpa Castanhal Agency – Tv. Quintino Bocaiúva, 1626 – Center, Castanhal.
Marabá
Celpa headquarters in Marabá – R. V One Hundred and Eight, 166 – Belo Horizonte, Marabá – Telephone: (94) 3312-3700;
Celpa – Public Service – 419, R. V Two Hundred and Fourteen, 293 – Pres. Medice Military Village.
Santarem
Celpa-Power Plants of Pará – Tocantins Avenue, s/n – Prainha, Santarém – Telephone: (93) 3512-2600;
Celpa- Power Plants of Pará – Telephone: (93) 3523-9204.
Altamira
Celpa – Power Plants of Pará S/A – September 7, 2190 – Center, Altamira – Telephone (93) 3515-9440.
Complaint to ANEEL
If you have a problem that CELPA was unable to resolve through the company's Ombudsman, you still have another way to complain.
We are talking about ANEEL, which is the national electricity agency.
ANEEL's primary function is to monitor energy distributors in the country, such as CELPA.
This way, if distributors do not resolve their customers' complaints, make a complaint to ANEEL may solve the problem.
Click here and see how to make a complaint.
But remember: before making any external complaint, try to contact CELPA through the various means indicated in this article, especially through the ombudsman channel.
Social Tariff
Did you know that CELPA customers can get a discount on their electricity bills?
We are talking about the social tariff, a benefit created by the federal government for low-income families in Brazil.
Through this program, families can get a discount of up to 100% on their energy bill.
To find out more details about the social tariff and check whether or not your family is eligible, Click here.
Watch the video below and learn more about the CELPA social electricity tariff:
