Celesc Telephone
Celesc is the company responsible for distributing electricity in the state of Santa Catarina.
This distributor is structured as a Mixed Economy Company and currently has more than 2 million customers throughout the state.
Therefore, the people of Santa Catarina depend on the services provided by this organization on a daily basis.
In this article, we will cover the main services available to citizens, such as issuing a second copy of the invoice and power reconnection, in addition to the main forms of contact with Celesc.
Celesc telephone numbers: see the service channels!
If you were unable to resolve your issue through the Web Agency and do not wish to use online support, call one of the Celesc phones.
We have separated the main numbers below:
- Emergencies: 0800 0480196
- Commercial: 0800 0480120
- Ombudsman: 0800 0483232
- Hearing impaired: 0800 06464050
In case of emergency, it is preferable to contact by telephone. According to information from the company itself, in cases of storms and large-scale failures in the electrical grid, Celesc prioritizes telephone service.
Celesc Customer Service
Celesc customers can choose between several ways to contact the company. You can call Celesc's telephone numbers or get in touch via an online chat with an attendant.
However, if you need any service, you can probably do it through the Celesc website, without needing to speak to an attendant.
Celesc Website – Web Agency
On the Celesc website, consumers can obtain solutions for the most common needs: issuing a second copy, reconnecting energy, changing registration data, among others.
This way, you avoid phone calls and save time by directly accessing the service you need via a computer or smartphone.
The following options are available through the website:
- Report power outage
- Document for payment
- Duplicate invoice
- Online support
- Unit reconnection
- Unit shutdown
- PEP – Private Electrical Project
- Monitor PEP process
- New connection
- Receive invoice by email
- Ownership touch
- Payment and consumption histories
- Registration changes and other queries
To access these facilities, simply register with CEB's Web Agency by clicking here: http://bit.ly/2QeAc2S
Celesc online support
As we have seen, through the website you can resolve most of the possible problems you may have with Celesc.
Furthermore, if the service you are looking for is not available on the website, you can speak to an attendant through the Web Agency itself.
To do this, just click here: http://bit.ly/30wlqt2. Ask questions, request assistance, and access a wide range of Celesc services without having to make a call or go to a branch.
In-person service agencies
If you did not obtain the service through the website or by phone, or if you need to take some documentation to Celesc, go to one of the Celesc customer service agency.
Celesc has a wide network of in-person service points spread throughout the state of Santa Catarina. To find the branch closest to your home, click here: http://bit.ly/2VSWRYN.
In this link, you can also check the customer service dates and times for each of Celesc's branches.
Celesc Ombudsman
If you have any kind of problem with the light in your home and you have not been able to resolve it through the website or by phone, register a complaint at Celesc ombudsman.
The ombudsman's office is only intended for cases that were not resolved through normal service channels.
In other words, if there was no service or the service left something to be desired, write down all the protocols generated and file a complaint with the company's ombudsman. This can be done through the channels below:
- Calling the phone 0800 483 232
- Through the link: http://bit.ly/2WWABJP
On the website, you can also track the requests you have opened with the ombudsman, simply search for the request using the protocol number.
Report fraud
If you suspect fraud in the energy supply of an establishment or identify strange situations in the power wiring of a street, contact Celesc.
Energy fraud is a risk to people's safety, in addition to contributing to the increase in citizens' electricity bills.
Celesc has a specific channel for reporting fraud. To report fraud, go to: http://bit.ly/2QicVNx. If you do not feel comfortable identifying yourself in the report, you can choose to report anonymously.
In case of problems, contact Aneel
The National Electric Energy Agency (Aneel) is a regulatory agency created to regulate and monitor the Brazilian electricity sector.
Through Aneel's various communication channels, it is possible to register any type of problem or complaint.
This service channel should be used if you have not received any response from the electricity company's ombudsman, or if the response received was unsatisfactory.
Therefore, before filing a complaint with Aneel, you must contact Celesc's ombudsman. Keep the protocol numbers generated by Celesc's customer service and ombudsman.
The average time for sending a response to the consumer is approximately 10 days. See below the ways to contact Aneel:
- Chat via link: Aneel Chat (Monday to Saturday from 6:20 am to midnight)
- Telephone: 167 (Monday to Saturday from 6:20 am to midnight)
- Filling out the form on the Aneel website via the link: http://bit.ly/2V5znu9
If you have difficulty making your complaint on the Aneel website, we have prepared a very detailed article, giving tips and guidance on the procedures.
Look How to make a complaint to Aneel by clicking on the link.
Second copy of Celesc Account
If your problem is getting a second copy of Celesc, we have put together a video here for you to teach you step by step.
Check below how to issue of the second copy of the Celesc bill.
Social Electricity Tariff: see if you are eligible!
The social electricity tariff is a Federal Government program that aims to benefit low-income families in Brazil.
The benefit is achieved through a reduction in the energy tariff by a percentage of up to 65%, depending on the case.
This program was established by Law No. 12;212/2010.
If you want to know whether or not your family has this right, we have prepared a complete article about this program. Find out everything about the Social Energy Tariff by clicking on the Link.
