Casas Bahia is a retail chain that has been operating in the Brazilian market for over 60 years, selling furniture, household appliances, electronics and much more.
The administrative headquarters of Bahia Houses It is located in the city of São Caetano do Sul, in Greater São Paulo.
The company has physical stores in more than 20 states in Brazil, in total, there are more than 750 stores and 50 thousand employees, in addition to its online store.
This large retail chain is very well known among Brazilians, and everyone knows at least one person who has shopped there.
You want to know How to contact Casas Bahia? So follow below and we will give you tips on communication channels and Casas Bahia telephone number.
What is Casas Bahia's phone number?
Aiming to better serve its customers, Casas Bahia provides several service channels.
For those who prefer to contact us by phone, Casas Bahia has the following numbers:
- Capital cities and metropolitan regions – (11) 3003 8889;
- Other locations – (11) 3003 8889;
- Telesales: (11) 4003-2773;
- Online Store: (11) 4003-4336;
- Online Store for RJ and Region: 0800-200-4336.
These phones are called from Disk Casas Bahia, and are call centers for information, requests and even complaints.
Disk Casas Bahia's opening hours are from Monday to Friday from 7:30 am to 8 pm, and on Saturdays from 7:30 am to 8 pm.
Ways to contact Casas Bahia
In addition to the telephone numbers above, Casas Bahia provides several other ways for its customers to get in touch, such as email, chat on the website, contact us and the online service portal.
What is Contact Us?
Contact Us is a way to get in touch with Casas Bahia through website.
To access Fale Conosco, simply go to the Casas Bahia website, and at the bottom of the page, you should look for “help” and then click on “physical store service”.
By clicking on “physical store service”, you will be redirected to the contact page, which contains a form that you must fill out with the following information:
- Select the subject;
- Full name;
- Contact telephone number;
- Cell phone;
- e-mail;
- State;
- City;
- CPF number;
- Your order number;
- Write your message;
- Enter the verification code;
- Click submit.
After sending your message with your question or complaint, just wait for Casas Bahia to contact you.
But, if you prefer, you can speak to a Casas Bahia representative through a chat available on the Contact Us page.
To do this, simply click on the “Our Chat” of the page that will open a tab with fields to fill in with your name, your city, your email, your telephone number and your CPF.
After filling in the information on the tab, you will have access to a Casas Bahia representative to answer your questions.
Call center
If you are a customer of the Casas Bahia online store, your service channel will be different.
To access the Casas Bahia online store customer service channel, you will need:
- Access the Casas Bahia website;
- In the bottom right corner of the page, at the end, click on “physical store service”;
- When opening the contact page, look for the “Online Store” icon and click on it;
- This way, you will be automatically redirected to the online store customer service page.
In the online store's customer service page menu you can access:
- Delivery information;
- Payment information;
- Exchange a product;
- Order cancellation;
- Services;
- Printing of 2nd copy of payment slips;
- Electronic invoice;
- My registration;
- Doubts.
Furthermore, on the online store's customer service page you can also access a field for quick help for:
- Track my delivery;
- Track order approval;
- To exchange or return your product;
- Physical stores.
And finally, still on the virtual store's customer service page, you will have access to a field with answers to the main questions asked by Casas Bahia customers, such as:
- How do I track my delivery?;
- Contact us;
- I bought it and regretted it. What now?
- Exchange and Return Policy;
- My delivery was late. What now?
- Find out everything about Retira Fácil;
- Exchange and Return;
- Refund of amounts (reimbursement);
- How do I cancel a delivery?;
- What is the deadline for approval of my request?;
- How do I request a second copy of the Electronic Invoice (NF-e)?
Ombudsman and customer service
To contact the Casas Bahia ombudsman, you can contact them using the telephone numbers already provided in a specific topic above.
And, to contact Casas Bahia's customer service, you must send an email to sac@casasbahia.com.br.
In the customer service email you can make a complaint, make a suggestion or request any type of information.
