You are certainly familiar with Porto Seguro. Founded in 1945, this Brazilian company is located in the central region of the city of São Paulo. It is recognized for being one of the largest insurance companies in the entire country and for its operations in the auto and home insurance segments. Porto Seguro began its activities with only 50 employees. Today, it comprises a group of almost 30 companies and around 14 thousand employees.
Do you want to know more about this giant, make a complaint about the Porto Seguro card, make a request or suggestion to the company? Discover your contact options! Below we list some of the available channels.
Porto Seguro Card Telephone
To ensure that its customers and other interested parties can have their demands met, Porto Seguro provides a telephone Call Center. See below how to get in touch.
Capitals and Metropolitan Regions
Those who live in a capital city or metropolitan region can contact the Porto Seguro Relationship Center by calling: 4004-3600.
Other locations
Those who live in other regions of Brazil should contact the Central using the number: 0800 727 7477
Service Abroad
Those who are outside the country, in turn, should contact us by telephone: +55 11 3366 3126.
Porto Seguro Card SAC
Another option for those who wish to speak to Porto Seguro is through the Customer Service Department. This is where you can cancel your subscription, file a complaint, request information and much more. The service is available 24 hours a day. Call: 0800 727 2769.
Exclusive service for the hearing impaired
If you need a specialized service to assist people with hearing impairments, you can also contact the Customer Service Center. It is available from Monday to Friday, from 8 am to 6:30 pm. Just call: 0800 701 5582.
Assistance by Whatsapp
There is also the option to be served via WhatsApp. To do this, simply add the number (11) 3003-9303 to your cell phone contacts and send a message. Porto Seguro's virtual assistant will guide you regarding your request.
Online Chat
If you prefer, you can also be served in real time at website from Porto Seguro. Click on link Online Chat at the bottom of the main page and ask your questions, make an enquiry or request the services you want.
Contact Form
Another channel available for customers and others interested in contacting Porto Seguro is the Contact Form. website. Through it you can send a message to Porto Seguro with your question, criticism or suggestion. Click on Messages at the bottom of the main page and complete the form with your full name, state of residence, email and other necessary information.
Ombudsman
If you have already contacted the other channels provided by Porto Seguro, but your request has not been met satisfactorily, you can try the Ombudsman's Office. The service is available in cases where the customer has not been served in the best possible way.
You have three options to access Porto Seguro's ombudsman service: by telephone, online and in person.
Telephone
To contact Porto Seguro's ombudsman service by phone, simply call one of the numbers below. The service operates from Monday to Friday, from 8:15 am to 6:30 pm.
Hearing Impaired
0800 701 5582
People without Hearing Impairment
0800 727 1184
Internet
Contact the ombudsman online. Access the page from the ombudsman's office and click on Via the Internet.
Personally
Seek assistance at Porto Seguro at the following address:
Guaianazes Street, 1238 – 2nd floor – side A – São Paulo/SP.
The service operates from Monday to Friday, from 8:15 am to 6:30 pm, except on holidays.
