Hipercard has accumulated satisfied customers throughout its history with its solutions, mainly due to its credit card which has numerous benefits, in addition to not having to go through much bureaucracy to request yours. credit card.
Another detail that draws attention is the company's own brand that it developed in partnership with the Itaú Group. And customers will increasingly be able to find places where Hipercard is accepted.
Hipercard Telephone
The Hipercard Card Telephone Number is available for contact through the Call Center, which is exclusively for making inquiries, providing information and also finding out the value of Hipercard services:
Hipercard Card Telephone – Capitals and metropolitan regions: 3003 3030
Other locations and landline calls: 0800 720 3030
Opening hours are Monday to Saturday, from 8am to 10pm, except on national holidays.
Hipercad Card Ombudsman
The Hipercard Ombudsman's Office handles all types of services that were not resolved by the Hipercard Card Telephone, which is more precisely the Call Center.
Questions and complaints about any service will be promptly noted by the attendants and passed on to Hipercard's senior departments.
Ombudsman Telephone: 0800 570 0011
The Hipercard ombudsman is a specific body that exists within the company and that plays a very important role. This is because it is through this sector, the ombudsman, that the company is able to evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with the company and the regular customer service, unfortunately, cannot resolve the issue.
What is an ombudsman's office for?
The Hipercad Card ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own procedures and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality. Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At Hipercad's Ombudsman's Office, you can submit compliments, suggestions, requests, complaints, statements and claims. The interesting thing about the ombudsman's office is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service center. Customer service, also known as customer service, is a channel made available by companies to meet a consumer's initial demands.
At SAC, you can request information, clarify some doubts, cancel your purchase and even make a complaint. Please note that complaints at SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banking or health plans are required to offer a customer service channel through the SAC. Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a SAC.
The ombudsman's office, on the other hand, should not be your first contact with the company, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.
Remembering that Hipercard is a company of the Itaú group, therefore, the Hipercard Card will always be paid to Banco Itaú.
And thinking about the best way to serve each customer, it is possible to contact Hipercard via email. This will help you to have a more formal response, which can be accessed from your Smartphone or Android.
Send your message to Hipercard Customer Service clickinghere.
Hipercard complaints and cancellations
This is the official Hipercard Card channel for customers who wish to cancel their card, whether to save money or lose interest, or for any criticism they wish to make that will serve to improve Hipercard services.
Hipercard SAC Telephone: 0800 724 4845. Available 7 days a week, 24 hours a day.
Collection Center
The Hipercard Telephone Card Billing Center is available for undue charges, credit negotiation and matters related to your Hipercard card bill.
Capitals and metropolitan regions: 3003 1933
Other locations (toll free): 0800 7202 1933
The Hipercard Card Collection Center's opening hours are from Monday to Saturday, from 8 am to 8 pm, except on holidays.
Where to use your Hipercard
The Hipercard is international, so it can be used both in Brazil and abroad.
Hipercard social networks
Follow Hipercard on social media to stay up to date with everything that’s happening. Take the opportunity to follow and share with your friends everything that Hipercard, together with Itaú, does to help its customers.
Corporate Ombudsman
The Corporate Ombudsman is a little different from the Hipercard Card Telephone. It must always be presented in a protocol format, as soon as the Hipercard Card Ombudsman is contacted.
Corporate Ombudsman Telephone: 0800 570 0001
Available from Monday to Friday, from 9am to 6pm. Service will not be provided on holidays.
Hipercard App
You can find even more personalized solutions at Hipercard, through the app, which offers exclusive services, such as Virtual Chat. Questions can always be asked through the Hipercard Telephone, but of course, digital services are always an added advantage.
The download is free and can be done from both the Play Store and IOS.
Hipercard Headquarters
Hipercard's headquarters are located in the largest economic center in Latin America, the city of São Paulo. You can visit and learn more about the company's facilities, located in Parque Jabaquara.
Complaint to the Central Bank of Brazil
Many users of financial services do not know, but when they have some kind of problem with a Credit Card and it is not resolved through their ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of cards, the Central Bank supervises and controls the institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
Therefore, if you had a more serious problem with Hipercard or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact Hipercard directly to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the card that was complained about will take to respond.
If your complaint is fair, the credit card company will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint entry protocol with the Credit Card company on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the card. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
Multiple banks are supervised by the Central Bank, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Credit Card: Is It Worth It?
Many people wonder whether it is worth taking legal action against a credit card company. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the institution.
We know that most of the problems involving customers and financial institutions are issues that are easier to resolve through a complaint to the company's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the financial institution.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the data of the Credit Card against which you are going to file the lawsuit: address, telephone number, CNPJ, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a Card, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other ways to complain about a Card
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with the service provided by a Credit Card. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in credit transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about the service provided by a credit card company, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by companies.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the company you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as the Hipercard card for example, that has a good reputation on the platform.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially financial institutions, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Important Notice
The Achei Celular website is an independent project that has no connection with the Hipercard Card or with government consumer protection entities. The purpose of this article was only to inform about the phone number of the Hypercard and other forms of contact with the institution, for informational purposes only. If you have any complaints to make, look for the companies' official channels and under no circumstances leave any personal data in the comments field.
