O Banco Olé surgiu na cidade de Belo Horizonte, levando opções de crédito consignado aos seus clientes e oferecendo juros mais baixos na quitação de parcela.
O Olé estabeleceu uma parceria com o Banco Santander, a principal instituição financeira que está em nosso país. Se preferir, você pode contratar um crédito consignado junto ao Santander, além de ter inúmeras vantagens junto do Olé. Uma forma de parceria dupla aos clientes. A compra foi anunciada por quase 2 Bilhões de reais. E os direitos incluídos são de até 40%.
Contato Banco Olé
Para você que está no Exterior, ligue para 11 3133 1892 e a equipe irá te atender, seja para contratar um crédito consignado ou outra opção de serviço.
Já para quem tem uma dívida referente ao seu Cartão de Crédito, poderá ligar a 4001 4451, estando em uma capital ou em sua região metropolitana. Para as demais localidades, contato através do 0800 728 4451.
Empréstimo
Aproveite a Central de Atendimento e conheça as opções de empréstimo do Olé e em até quanto tempo você poderá fazer o pagamento das parcelas. Anote de acordo com a sua região.
Capitais e regiões metropolitanas: 3003-4324
Demais localidades: 0800 709 1234
Programa Olé Santander
Com o Programa de Crédito Consignado do Santander, você recebe até R$ 50,00 de volta em uma parcela do Crédito Consignado. E esse valor será ainda maior se transferir o seu benefício do INSS para receber diretamente da carteira no Olé.
Os pacotes de serviço estão disponíveis desde os universitários até as contas padronizadas de acordo com o seu perfil financeiro.
Aplicativo e Serviços Digitais
Baixe através da loja oficial do seu Smartphone o App do Banco Olé, aproveitando todos os serviços digitais, como conferir os seus extratos bancários e realizar outras movimentações.
Quem pode solicitar o Cartão Olé
O Cartão de Crédito do Olé pode ser solicitado por mim, por você e por qualquer amigo que você indicar. Até mesmo quem tem mais idade e nunca teve um cartão de crédito, pode sim solicitar, ainda mais se tiver um benefício da INSS que irá ajudar na comprovação de renda.
Cartão de Crédito Internacional
Ao pedir o seu Cartão de Crédito Consignado, você irá ter até R$ 100 para poder gastar no quiser. Esse é o Crédito Consignado no Grupo Olé, com inúmeros benefícios.
As taxas são até 4 vezes mais baixas do que as normalmente oferecidas em instituições financeiras concorrentes, sempre que precisar com a opção de sacar o dinheiro. E você habilita o uso do seu Cartão Internacional antes de sair do Brasil e não precisa carregar lotes de dinheiro em sua viagem.
Saiba mais sobre o Banco Olé assistindo o vídeo institucional da empresa. Confirme abaixo:
Correspondentes Autorizados
A seguir, te mostramos onde os parceiros autorizados do Banco Olé operam pelo Brasil. Assim você tem um atendimento personalizado e disposto a te ajudar em todos os momentos, também fisicamente.
Amazonas
Manaus: R. Florida, 194, Cidade Nova – Telefone: 92 3647-3700
Bahia
Salvador: Av. João VI, 279, Brotas – Telefone: 71 3221-1500
Ceará
Fortaleza: Travessa Para, 18, Centro – Telefone: 85 3388-7900
Distrito Federal
Brasília: Sepn 513, LJ 94, Asa Norte – Telefone: 61 3329-5200
Pernambuco
Recife: Rua Luiz Ignacio de A. Lima, 09, Janga – Telefone: 81 99272- 1869
Paraná
Curitiba: Al Doutor Muricy, 532, Centro – Telefone: 41 3311-7900
Foz do Iguaçu: R. Quintino Bocaiúva, 581, Centro – Telefone: 45 3521-9300
Rio de Janeiro
Rio de Janeiro: R. Ribeiro de Almeida, 166, Centro – Telefone: 21 2637-9900
Rio Grande do Sul
Porto Alegre: Avenida Borges de Medeiros, 308, Centro Histórico – Telefone: 51 3224-3132
Santa Catarina
Florianópolis: Av. Madre Benvenuta, 883, Santa Monica – Telefone: 48 3215-7400
São Paulo
São Paulo: R. Rui Barbosa, 167, Bela Vista – Telefone: 11 3145-5200
Complaint to the Central Bank of Brazil
Many users of banking services do not know, but when they have some kind of problem with a bank and the bank does not resolve it through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Banks, the Central Bank supervises and controls banking institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
So if you had a more serious problem with the Banco Olé or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact the Banco Olé to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the bank that was complained about takes to respond.
If your complaint is fair, the Bank will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at the Bank on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the bank. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
The Central Bank supervises multiple banks, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Bank: Is It Worth It?
Many people wonder whether it is worth taking legal action against a bank. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the banking institution.
We know that most of the problems involving customers and banks are issues that are easier to resolve through a complaint to the bank's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the Bank.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the details of the Bank against which you are going to file the lawsuit: address, telephone number, CNPJ, name of the manager, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a bank, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
Other forms of complaint against a Bank
If you don't know, nowadays there are several ways to complain and show your dissatisfaction with banking services. This means that you are not obliged to accept any type of illegality on the part of any agent of the country's financial system.
Unfortunately, nowadays, all sorts of irregularities occur in banking transactions. People are paying excessive interest or fees, others have their credit ratings listed without owing a single cent. In short, there are all sorts of complaints.
If, like many Brazilians, you have complaints about banking services or customer service, you should know that society has increasingly created mechanisms to give voice to dissatisfied people. Here we will give you just a few examples of how you can complain about abusive practices by banks.
You can choose between some of the complaint methods or you can even use all of them until your problem is finally resolved. Remember that first of all it is important to try to resolve the problem with the bank you have complaints about and only after that you can take other actions to protect your rights.
Complain here website
The Reclame Aqui website is a private platform, but it has helped many people solve their problems with financial institutions such as Banco Olé for example, that has a good reputation on the platform.
Reclame Aqui works as follows: the person who wants to make a complaint registers on the website, makes their statement in writing, being able to present any documents they deem necessary and completes the request by generating a protocol.
After this, the Reclame Aqui website itself contacts the company complained about, which normally informs its version of the facts and often solves the customer's problem.
Most companies respond very well to complaints made on this platform, while others don't respond at all. But in general, it's worth trying to make a complaint on the website. Access here to learn about the service.
Procon
A well-known body among Brazilians is Procon, always remembered for its fight to defend consumers. Procon is linked to the States and serves the entire population when it comes to consumer protection codes.
If you have easy access to this body, a complaint to Procon may be a viable alternative. It is known that financial institutions as a whole, especially banks, often have serious problems with their customers, and Procon may be the defender of the weaker side at this time.
Another advantage of seeking out Procon to file a complaint is the fact that it is a public service, that is, completely free, in which the consumer can have a strong arm in their defense against the abuse of power by large corporations.
Important Notice
The Achei Celular website is an independent project that has no connection with the Banco Olé nor with government consumer protection entities. The purpose of this article was only to inform about the telephone number of the Banco Olé and other forms of contact with the institution, for informational purposes only. If you have any complaints to make, look for the companies' official channels and under no circumstances leave any personal data in the comments field.
