The BMG Bank telephone number is a frequently searched information on the internet by those who have some pending issue with this institution. In this article we will inform you all the ways to contact BMG and some other information that may be very useful.
Banco BMG was founded in the city of Belo Horizonte in 1930, consolidating itself as one of the most important in the country and present in large cities in Latin America, such as São Paulo.
It is currently one of the Brazilian banks listed on the stock exchange, and its shares can be purchased by both individuals and legal entities.
In this article, we will explain how you can access a Banco BMG Digital Account, its branches spread across the country's states and the advantages of using the BMG credit card.
BMG Bank Telephone Number
Phones from the Relationship Center BMG
- 4002 7007
24/7 service.
- For calls made from cell phones: 4002 7007;
- Links from Telephone Landline: 0800 770 1790;
Service from Monday to Friday, from 7:40 am to 8:40 pm and Saturday from 8:00 am to 7:00 pm.
For more information about Banco BMG's telephone number, see the image below:
BMG Credit Card, Additional Card and Consigned Credit
The Banco BMG Credit Card can be issued to public figures, such as civil servants, or even to private individuals, such as business owners or employees of a specific company. It is essential that you declare your income so that we can assess how much of a limit you will be allowed.
Once you have a Banco BMG Credit Card, you can request an additional one in the name of someone else you want to give as a gift. It is recommended that you check this with the Central, Banco BMG App or directly at a physical branch, so that you are aware of any additional charges.
Fan discounts
Corinthians, Atlético-MG and Vasco fans have countless benefits when they are members of their club and have an account at Banco BMG.
Check the conditions on the website and make the most of your benefits, whether it's a game day or not.
BMG for companies
BMG serves legal entities directly via email bmgempresas@bancobmg.com.br. Simulate conditions now to operate financially with Banco BMG, whether by purchasing shares in Banco BMG or other institutions.
BMG Social Networks
Banco BMG uses its social networks to inform its customers about news, as well as exclusive investments that you can have by being active at the Bank:
Email and chat contact
When you are on the Banco BMG website, you can speak to the customer service team through electronic channels, either by sending your email and message, or even in real time via chat.
Please inform us whether you are already a customer of the Bank or not using the link: bancobmg.com.br/site/atendimento/fale-conosco/
BMG Branches
Many customers still prefer to contact us in person to resolve their issues. Below, you will see some of the Banco BMG branches that can assist you in Brazil. Even if you are outside your city, there will always be a branch that can assist you:
São Paulo
Sao Paulo: Av. Itaberaba, 982, Store 03 – Freguesia do Ó – Telephone: 11 4305-5616
Campinas: Benjamin Constant Avenue, 1195, Center – Telephone: 19 3236-0823
Minas Gerais
Belo Horizonte: Contour Avenue, 3485, Santa Efigenia – Telephone: 31 3481-0037
Juiz de Fora: Getúlio Vargas Avenue, 426, Center – Telephone: 27 3267-2391
Rio de Janeiro
Rio de Janeiro: Tiradentes Square, 54, Center – Telephone: 21 2242-5447
Duke of Caxias: Nilo Peçanha Avenue, 160, Center – Telephone: 21 2759-7602
Santa Catarina
Florianópolis: Hercilio Luz Avenue, 655, Center – Telephone: 0800 979 9099
Joinville: R. Luiz Niemeyer, 53, Center – Telephone: 47 3433-0102
Paraná
Curitiba: R. Mal. Deodoro, 869, Center – Telephone: 41 3221-4400
Maringá: R. Joubert De Carvalho, 409, Center – Telephone: 44 3112-1482
Rio Grande do Sul
Porto Alegre: Sen. Salgado Filho Avenue, 331, Downtown – Telephone: 51 4003-2919
Caxias do Sul: R. Os Dezoito do Forte, 1690, Exhibition – Telephone: 54 3029-6826
Bahia
Salvador: St. Christopher Avenue, 17370, Saint Christopher Avenue – Telephone: 71 3035-1110
Ombudsman Office of Banco BMG
Count on Banco BMG for whatever you need. Banco BMG's Ombudsman Service is open from Monday to Friday, from 9 am to 6 pm. You can call from anywhere in Brazil.
The ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting an ombudsman when they have a problem with the company and the regular customer service, unfortunately, cannot resolve the issue.
The BMG bank ombudsman's office, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes. In the Ombudsman's Office, you can present compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and BMG SAC
Many people end up wondering about the difference between the Banco BMG ombudsman and SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service department.
SAC, also known as Customer Service, is a channel made available by companies to meet the initial demands of a consumer.
At SAC, you can request information, clarify doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman's office, on the other hand, should not be your first contact with the company, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.
Complaint to the Central Bank of Brazil
Many users of banking services do not know, but when they have some kind of problem with a bank and the bank does not resolve it through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Banks, the Central Bank supervises and controls banking institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
So if you had a more serious problem with the Bank BMG or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact the BMG Bank to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the bank that was complained about takes to respond.
If your complaint is fair, the Bank will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at the Bank on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the bank. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image above, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
The Central Bank supervises multiple banks, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
Taking Legal Action Against a Bank: Is It Worth It?
Many people wonder whether it is worth taking legal action against a bank. Is it feasible? Is it worth it? To answer this question, first of all, you need to know the extent of your problem with the banking institution.
We know that most of the problems involving customers and banks are issues that are easier to resolve through a complaint to the bank's own ombudsman or even by making a statement to the Central Bank.
However, when the situation is more complicated and involves larger amounts, the customer may consider filing a lawsuit against the financial institution, knowing that this will be a last resort, after exhausting administrative avenues for resolving the conflict.
One option for those who were unable to resolve the issue through conventional means is to file a lawsuit in Small Claims Court in your region, which is the competent body to process cases of up to 40 minimum wages. It is important to emphasize that, for cases of less than 20 minimum wages, it is not mandatory to appoint a lawyer.
Another advantage of JEFS that cannot be forgotten is the absence of legal costs for litigants, that is, you will not need to pay anything to file a lawsuit against the Bank.
To be successful in a case before the Small Claims Court, it is important that you gather as many documents as possible, such as contracts, bank statements, emails, collection letters, proof of payment, etc.
Another fundamental thing in this type of process is to have all the details of the Bank against which you are going to file the lawsuit: address, telephone number, CNPJ, name of the manager, among other important information so that the justice officials can locate the financial agent.
And as previously mentioned, there is no need to hire a lawyer, although if you have the means, this is highly recommended, considering that in more complex cases the assistance of a specialist will be essential for you to be successful in the dispute.
Therefore, now that you know all the details about how to file a lawsuit against a bank, it is up to you to decide whether or not this is viable, whether it is the best solution or not.
NOTICE: This website has no connection whatsoever with Banco BMG. The information found here is for journalistic and informative purposes only. For personal questions, please contact the institution directly through its customer service channels.
