Check out this article to find out the phone numbers for Avianca, one of Brazil's leading airlines. If you need to contact Avianca's phone number, you first need to understand what your needs are.
This is because there is a specific service channel provided by the company for each demand. Furthermore, as a large company, Avianca also provides a series of other service options for its customers.
Depending on the demand, you can also resolve issues online, through your own login on the official Avianca website, such as check-in, flight status, seat upgrade or reservations.
Check below how to contact Avianca by phone, among other service options.
Meet Avianca
Avianca is an air transport company that, contrary to what many people think, has a 100-year history!
It began its activities under the name Sociedad Colombo Alemana de Transporte Aéreo, SCADTA.
After alliances with major brands, in 2005 the company began to be called and registered as Aerovías del Continente Americano, always expanding.
But it was in 2009, with the great alliance signed between the brand and TACA, that Avianca became the most innovative airline, with national and international flights and differentiated service.
And precisely because it offers differentiated service, in addition to the Avianca telephone number, the company offers other contact options. Check out each one and which is best for your request.
Online solutions
On Avianca's official website, there is a specific space called “online solutions”. In it, which works as a kind of self-service, you can:
- Review solutions for incidents involving luggage, such as loss or locating it, for example.
- Check pending compensations.
- Check guidelines for requesting refunds.
Form
If you would like to leave a suggestion, the process is very simple! You just need to access this page and fill out the form.
Although the form is in Spanish, it is very simple to fill out. In other words, you will only need to provide some personal information for identification and contact information for support, and then leave your message.
If necessary, there is also a space to attach files.
Despite the existence of this form, we do not know the response time for requests or occurrences.
Immediate assistance from Avianca
Avianca has also embraced the use of artificial intelligence. In this sense, it was not long ago that “Carla”, the airline’s virtual advisor, was launched.
And for those who are not fans of the Avianca telephone, Carla could be a great option.
To use it, just click in this link. You will then be directed to your Messenger.
In the Messenger app (that's right, the Facebook one), you should click on “start”.
Instantly you will receive the following message:
Hello Marina, for greater convenience from closing we will offer you our digital services through the official Avianca account on Facebook. To start, click here https://m.me/AviancaCo
We are working to improve your experience! 
You will click on the link and then be asked to accept the terms and conditions.
The electronic service will then offer a series of options. Each of the selected options will then continue the electronic interaction in order to resolve your request.
As it is a service linked to artificial intelligence, the resolution time is practically instantaneous.
If your request cannot be resolved by the virtual assistant, don't worry, as it will direct you to the most appropriate service channel, such as the Avianca telephone number, for example.
Avianca Telephone: Sales Office
On the Avianca website, you can also access the Avianca telephone number and address of each of the company's offices.
This is great because in some cases you can resolve your request in person.
In this link, you will need to select the country and then the city.
After selecting this information, the options for Avianca offices will appear, along with the telephone number, address and opening hours. Check out this example, which is located at Guarulhos airport:
Guarulhos Airport
Address
Guarulhos Airport – Terminal 2 Wing C. Rod. Hélio Smidt, s/nº- Interconnection Building
Phone number
Schedule
Monday to Sunday 24 hours
And if you are traveling internationally, don't worry! You can find airline offices in several countries! Amazing, isn't it?
Contact us: Avianca phone number
If you choose to contact Avianca by phone, keep in mind that there are a number of numbers. For the sales center, for example, you need to contact this number:
0800-8918-6888
If you need a customer service phone number, on the other hand, the correct number is:
4004-4040
Avianca SAC, however, has another contact:
(+001) 800-284-2622
People who have hearing impairments and need to contact Avianca SAC need to dial this number:
(+001) 800-284-2622.
For people who have the Amigo Avianca Loyalty Program, they can use the same numbers provided previously.
In addition to the telephone, there is also the possibility of contacting us via Avianca chat, which operates every day of the week, between 7am and 8pm.
To access the website, you will need to fill in your details and explain your request. You will then be directed to the chat, where an employee will assist you. In general, the waiting list, when there is one, does not take more than 5 minutes.
Be aware that some Avianca numbers only work from a landline or via Skype call.
Frequently Asked Questions
To make life easier for many Avianca users, the company also provides a series of relevant information on its website for those traveling by air.
As there is a lot of information, there is also a specific space for frequently asked questions. These include:
- What are the legal requirements for traveling with minors on national and international trips?
- How to transport pets
- Tax declaration
- Where to check immigration and health requirements for entering a country
- How the Avianca lounge works
In addition, there is a series of other relevant information before traveling, during the flight, check-in, baggage and other options.
Procon: What is it and how can it help you?
Procon is an institution focused precisely on consumer protection. And this is the result of movements since 1840, in the first Commercial Code.
But Procon, as we know it today, is the result of a partnership with the Department of Justice, which has a Procon unit in each state of the country.
The first Procon, however, appeared in 1976, in the city of São Paulo. Initially, Procon was called the Executive Consumer Protection Group.
With the Consumer Protection Code, in its 1990 edition, the activities of Procons spread throughout the country only became stronger.
Procon's objective is to ensure that companies, large or small, national or multinational, comply with current commercial laws.
In this way, illegal, deceptive or fraudulent activities can be monitored and corrected, thus ensuring a fair market for consumers.
Procon and the consumer protection code
Thus, Procon is based on the Consumer Protection Code, which governs commercial relations throughout the country.
This code discusses very important aspects for consumers, such as:
- Delivery time
- Product not delivered
- Misleading advertising
- Warranty Information
- Abusive practices
- Product liability
- Right of exchange
- Among other basic consumer rights
Some states, such as Alagoas, for example, provide an explanatory booklet with a given point in the Consumer Protection Code. To access this booklet, just click this link.
Therefore, all analyses and assessments are based on this consumer protection document, regardless of where the consumer lives. This is because the CDC, like the Consumer Protection Code, is valid throughout the national territory.
What is Procon for?
Now that you know what Procon is, you need to understand what it is for!
However, it seems that the information has already become clear in the previous topics. As the name of the organization suggests, the idea of Procon is to protect consumers from abusive practices by any company, including Avianca.
But to do this, you need to contact the agency, make your complaint and file your report. But how does this work? That's what you'll learn in the next topic!
How does Procon work?
What not everyone knows is that you can contact Procon before even purchasing a product or service! That's right! You can contact Procon even before signing a contract.
Procon, via telephone, can clarify some of consumers' doubts and thus avoid a bigger headache in the future.
If you have any questions, you can contact Procon's electronic service, which is available at number 151.
Another alternative, if you prefer, is to go to a Procon office in your city or the one closest to your home.
In São Paulo, for example, there are Procons in different neighborhoods. Some of them, for example, have appointments scheduled in advance, on the same day.
In other words, you will go through a screening process with an attendant, who will evaluate your case. Depending on how it goes, you will receive a password to return at the established time.
What can be reported to Procon
Any abusive or illegal activity can be registered with Procon through a complaint, report or demonstration.
Once your right has been threatened or violated, you can contact Procon.
You can rest assured that, in these cases, consumer data is fully protected and is not disclosed to the reported company or anyone else.
The main complaints to Procon are:
- Related to telephone services (fixed or mobile)
- Credit cards and negative name
- Problems with Cable TV Companies
- Non-delivery of products on the established date
- Problems with airlines
How to file a complaint with Procon
Now that you understand what Procon is, the next step is to understand how to file a complaint with Procon.
The first step is to check which Procon unit is in your city and/or state.
Before going there, however, it is a good idea to gather all the documents you have regarding the complaint. Among them, you can use:
- Invoice
- Receipt
- Conversations via email or prints
- Protocol numbers
- Contracts
- Photos of the product if it arrived defective or broken.
If you deliver the conversations, the ideal is to deliver them printed to Procon. Therefore, arrange for the printing.
Another thing you should do before contacting Procon is to try to resolve the issue directly with the seller and/or the store supplying the product through the ombudsman and customer service.
In general, contact information is available on the website's contact tab or at the bottom of the page. You can contact Customer Service (SAC).
If the company does not resolve the issue amicably, then the next step is to deliver these documents to Procon and register the complaint.
Don't forget to present this documentation with an identification document such as ID, Passport or Driver's License and CPF.
Check it out, on the Procon SP website, details of each stage of the complaint.
Filing a lawsuit in small claims court
In some situations, another option is to file a lawsuit in small claims court. against Avianca and even request moral damages.
To file a lawsuit in small claims court, you do not necessarily need a lawyer. In other words, you can file the lawsuit yourself!
The first step is to gather all the documentation and go to the Court in your city. Everything that happens in the first instance is free.
On the other hand, if you need to appeal, then you will need to pay for it and you will also need a lawyer.
The compensation is limited to 40 minimum wages. In general, lawsuits take up to 120 days to be heard. If the person wins, the next step is to enforce the sentence.
The purpose of this article is only to inform you about the procedures for contacting AVIANCA. We have no connection with the company and do not encourage any action. All decisions made based on this article are the sole responsibility of the reader.
