You need to contact Caixa to find out more about the Emergency Aid? Then see our article below.
How to contact Caixa about Emergency Aid
Check below which contact methods are available through Caixa bank.
Citizen's Cash Service Center
If you have any questions about benefits provided by the government such as PIS, FGTS or the Emergency Aid, for example, call 0800 726 0207 and speak to an attendant.
This service is available from Monday to Friday, from 8am to 9pm and on Saturdays from 10am to 4pm. If you prefer, you can contact our electronic service, which is available 24 hours a day, every day.
Also check out other phones available through Caixa.
Commercial Service
Want to know more about banking services, such as balance, fax statement, checkbook request and unblocking, debit card blocking, among others? Then call the numbers:
- 3004 1105 (Capitals and Metropolitan Regions);
- 0800 726 0505 (Other regions).
Service hours are Monday to Friday, from 8am to 9pm.
Business Service
Do you need to contact Caixa to discuss matters related to your company? Then contact us using the following numbers:
- 4004 9008 (Capitals and Metropolitan Regions);
- 0800 950 9008 (Other regions).
Business Service
If you wish to renegotiate your debt, contact Caixa at the following number: 0800 726 8068 and talk to one of the negotiators.
Service is available from Monday to Friday, and on Saturdays, from 10 am to 4 pm, except holidays.
Technological Support
To discuss matters related to support for Emergency Aid applications or the Caixa website, please contact us using the following numbers:
- 3004 1104 (Capitals and Metropolitan Regions);
- 0800 726 0104 (Other regions).
Clients Abroad
If you happen to be a Caixa customer and are currently abroad, contact the company at 55 (61) 3533 2000 and clear up all your doubts.
SAC Caixa
For complaints, suggestions, compliments, cancellation requests, information about Caixa products and services, just call 0800 726 0101 and speak directly to an attendant.
Service hours are Monday to Friday (weekdays), from 9am to 9pm and Saturday, from 9am to 3pm.
Hearing and Speech Impaired
Caixa also has a channel intended only for people with hearing or speech disabilities. Call 0800 726 2492 and get all your questions answered. The service is available 24 hours a day, every day.
Emergency Aid Ombudsman (Caixa)
If you have a problem and have not been able to resolve it through the available means of support, contact Caixa's Ombudsman.
The ombudsman's office acts as a channel of last resort for customers who have not had their problems resolved or are not satisfied with the solutions.
If this is your case, call 0800 725 7474 and make your complaint. This service is only available on weekdays, from 9am to 6pm.
Social media
Stay up to date with all the bank's latest launches. Follow and get in touch via the following social media channels:
Google Assistant
You can also talk to the bank using Google Assistant. Just say “OK GOOGLE” near your cell phone and then “Talk to Caixa Econômica Federal”.
Very easy, isn't it?!
Now that you know how to contact Caixa to ask questions about Emergency Aid, learn a little more about this benefit.
What is Emergency Aid?
Emergency Aid is financial aid given to the following workers: informal workers, individual microentrepreneurs (MEI), self-employed workers and the unemployed.
This benefit was a way the government found to offer support to workers who were affected by the Coronavirus pandemic crisis or COVID 19.
The amount offered to workers is R$$ 600 paid over three months for two people who are in the same family. For families where the woman is the head of household, the amount paid by Caixa will be R$$ 1,200.
Insured individuals who comply with the Single Registry by March 20 will receive assistance without needing to register on the Caixa website.
However, people who are not registered in the Single Registry by 03/20, but who meet the requirements to receive the aid, must register on the Caixa website or through the Application Google Play or App Store.
After completing the registration, it is possible to track the order through the Caixa website or app.
Please note that insured individuals who already receive Bolsa Família may apply for the benefit if they give up the Bolsa Família benefit. They will not be allowed to receive both benefits.
What are the requirements to receive Emergency Aid?
Are you unsure whether or not you are eligible to receive Emergency Aid? Check out the requirements below.
Of legal age
The person must be over 18 or be a teenage mother.
No formal employment
The beneficiary cannot have formal employment. The aid is intended for self-employed workers who have informal income, are unemployed or perform the following functions:
Individual microentrepreneur (MEI); Individual or optional contributor to the General Social Security Regime (RGPS); Informal worker registered in the Single Registry for Social Programs of the Federal Government (CadÚnico).
Cannot be a beneficiary of other government aid
To receive Emergency Aid, the person cannot receive social security or welfare benefits, unemployment insurance or other federal income transfer aid other than Bolsa Família.
Minimum family income
To receive Emergency Aid, it is necessary to have a monthly family income per capita (per person) of up to half the minimum wage (R$ 522.50) or a total monthly family income (everything the family receives) of up to three minimum wages (R$ 3,135.00).
No taxable income
Finally, to be entitled to Emergency Aid, the beneficiary cannot have received taxable income, in 2018, above R$$ 28,559.70.
Are you part of this group? Then register on the website and receive the Government's Emergency Aid. Did you like our content? Then share it with everyone you know.
And if you want to know more about the Emergency Aid Telephone Number, watch the video below:
