Amil Telephone
Amil is one of the largest health insurance companies in the country, serving people in thousands of Brazilian cities.
Amil plan customers may, at some point, need to contact the company to talk about a demand they have (complaints, questions, compliments).
Therefore, you need to know the main ways to contact the company, whether by telephone, website, email or even going to physical stores (if applicable).
Here in this article, you will learn about the main Amil phones, in addition to other communication channels of this large Brazilian health insurance provider.
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Contact the Amil plan
Amil: telephones and other communication channels
What is Amil?
Amil is an “arm” of one of the main companies in the global healthcare sector, the American UnitedHealth Group.
It offers several health plans in different modalities, including dental, so that customers can choose what best suits their needs.
As is very common with health insurance companies, customers often seek contact for a variety of reasons.
Therefore, companies need to offer different ways of contacting their consumers, which is why you will now learn about Amil's main communication channels.
Amil Telephone
Amil customers are well covered in terms of contact options for various demands, which allows for more effective communication with the company.
There are several Amil phones which customers have access to call and resolve issues ranging from complaints to requests for a second copy of the invoice.
Amil Customer Service
Amil's Customer Service (SAC) serves customers who are looking for solutions to various demands.
You can check and request a second copy of your invoice, obtain information about the coverage of your plan, make cancellations and also make complaints through this channel.
To contact by Amil phone number with SAC, the numbers are:
- 0800-021-2583
- 0800-021-1001 (channel for the hearing impaired)
Amil Ombudsman
For customers who are unable to have their problems resolved through SAC, there is the option of contacting the company's Ombudsman.
In this case, there is either the option of contacting us via Amil phone number to the Ombudsman, or through the company website.
The Amil Ombudsman's telephone numbers are:
- 3004-1094 (for those living in capitals and metropolitan regions)
- 0800-721-1094 (for those living in other parts of the country)
Who wants to get in touch through the website, you need to fill out a complete form.
Other Amil communication channels
There are other ways to contact Amil, in addition to the SAC and the Ombudsman, which allows for better communication with customers.
See below what these other options are.
Beneficiary Service Center
The Beneficiary Service Center allows customers to get in touch to talk about plan coverage, 2nd copies of bills and other requests.
You Amil phones for this plant are:
- 3004-1000 (for those living in capital cities and metropolitan regions)
- 0800-706-2363 (for those living in other locations)
Scheduling Center
For those who want to schedule appointments and exams via Amil telephone, it is possible to do so by calling:
- 3003-1333 (for those living in capitals and metropolitan regions)
- 0800-721-1006 (for those living in other parts of the country)
Amil Social Networks
Social media may not be the best option for contacting some companies, but it doesn't hurt to try when other options fail.
Amil has official profiles on Facebook, Instagram and Twitter, which allows customers to have more options to try to contact us before contacting public bodies and the judicial sphere.
Consumer complaint channels
If the company fails to resolve customer issues after several attempts to contact them through various communication channels, the option is to seek external complaint channels.
These channels can be public bodies, websites dedicated to complaints and legal means, when applicable.
For companies that work with health plans, the body to contact is the National Supplementary Health Agency (ANS).
You can call the agency by telephone 0800 7019 656 or by website of the Ombudsman of the Executive Branch.
There is also the possibility of opening a complaint at Reclame Aqui website, where customers are responded to directly by companies, which seek a solution to the demand.
Conclusion
As you have seen, Amil is one of the main operating companies of health plans here in Brazil, serving thousands of customers.
When a customer needs to contact this company, they can use several available communication channels.
Amil telephones are the best options, as customers can call SAC, the Ombudsman and even schedule exams and appointments.
Other options are the Ombudsman's Office forms and, as a last resort, the company's social networks, although they are not very effective.
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