American Stores have millions of customers spread across Brazil, being one of the largest retail stores in the country.
Despite having a complete website, consumers always need other forms of communication that allow them to contact the company to ask questions, make complaints or even praise its work.
Therefore, it is important to know the Americanas Stores phone numbers to be able to call the company according to the customer's demand.
As not everyone is familiar with this and other forms of communication with Lojas Americanas, this article aims to make them available to the consumer.
Follow the text until the end and find out everything about the means of contacting this company, including Americanas telephone numbers to make calls.
See also: Mercado Livre Telephone
Americanas Stores: get to know the media
What is Lojas Americanas?
Lojas Americanas is a Brazilian retail company, with 80 years of existence, being the fourth largest in this sector in the country.
Its headquarters are in Rio de Janeiro, but it has branches in several other Brazilian cities in all regions of Brazil, in addition to three e-commerce websites (the company's own official website, Submarino and Shoptime).
Americanas Telephone
Despite having a very complete website, where you can access and perform various actions and ask questions, such as about exchange and return policies, the company also provides other forms of communication.
One of them is the American phones for SAC and purchases, for example, in addition to being able to get in touch for specific resolutions, such as those directed at the Americanas card.
Americanas Customer Service
Americanas' Customer Service (SAC), where customers can make complaints, cancel orders and ask questions, can be accessed both via email and by telephone.
The best option to speak to SAC and get in touch is through American phones, which are:
- 4003 4848 (for those who live in state capitals and metropolitan regions)
- 0800 229 4848 (for those who live in the state of Rio de Janeiro)
- 041 11 4003 4848 (for those who live in other parts of Brazil)
For those who wish to contact SAC via email, it is necessary to fill out a form that is available in this link.
If your goal is to resolve problems with your Americanas card, there is a specific SAC for this, whose telephone number is 0800 286 8877.
Americanas Ombudsman (for Americanas Card)
Americanas has an Ombudsman's Office aimed at customers who have questions about the Americanas card.
In these cases, the Americanas phone number is 0800 722 0401, and the consumer can call the company any day of the week.
Other Americanas communication channels
In addition to these two previous communication channels, Lojas Americanas provides others for those who wish to get in touch (whether for store demands or for the Americanas card).
Buy by phone Americanas
For those who don't know, it is possible to make purchases (telesales) through American phones, for those who do not want to go to the company's website.
The telephone numbers for this demand are:
- 4003 1000 (for those who live in capitals and metropolitan regions)
- 021 11 4003 1000 (for those who live in other parts of the country)
Americanas Card Relationship Center
For those who wish to contact the Americanas card Relationship Center, there are two American phones available:
- 004 7990 (for those who live in capitals and metropolitan regions)
- 0800 704 1166 (for those who live in other parts of Brazil)
In-Person Service
Some people who cannot receive assistance through the communication channels mentioned here can contact us in person.
To do this, simply go to a physical Americanas store, present in thousands of cities across the country, mainly in state capitals.
Consumer complaint channels
Consumers who are unable to resolve their issues with Lojas Americanas through any of the above means can contact public bodies, complaints websites and even the courts directly.
To this end, Procon is the state body responsible for consumer rights and it is there that most cases are resolved.
Consumers who do not wish to go to this body can make complaints on specific websites where problems are more easily resolved, such as Complain Here.
On this website, consumers can analyze thousands of establishments throughout Brazil, thus being able to choose with greater confidence those that present fewer problems to customers. For more information, see How to register on Reclame Aqui.
Conclusion
As you have seen, Americanas is one of the largest companies in the Brazilian retail sector, with several communication channels.
Although we offer a complete website and the option of an email account, the best way to communicate is through American phones.
In addition to resolving issues such as complaints, queries and other problems, there are also specific numbers for those who wish to make purchases over the phone.
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