Algar Telephone: how to contact this operator?
In many cases, the consumer may feel the need to speak to the company hired to provide a product or service.
The demands are diverse and may include complaints, suggestions, criticisms or even hiring a service.
In this sense, Algar offers its customers several service channels that can be accessed by consumers via Algar phone, internet or in person at one of the operator's units.
What is Algar?
Algar Telecom is a company of the Algar group that provides telephone, broadband internet and television services.
The company is little known, but it is present in 15 Brazilian states with more than 61 thousand km of optical network and a full range of services.
Algar Telephone
If you are an Algar customer and want to talk about the company's services or if you are not yet a customer but want to purchase a product, see in this article which are the company's specialized service channels.
Algar Call Center
If you have a problem that you cannot resolve, or if you would like to discuss your account, you should contact Algar Call Center calling the phone 1055.
This is the operator's main telephone number and is used to resolve almost all demands that customers may have.
It is worth remembering that connections to the Algar Call Center 1055 are free.
Algar 0800 Telephone Number
The phone 0800 Algar is another important service channel for the operator.
Calling the number 0800 942 1212 the customer can speak to an Algar attendant to deal with matters related to technical issues or to purchase new products.
Algar Ombudsman
The Ombudsman is the last service channel within a company that a consumer should seek to resolve an issue.
In this sense, before contacting the Algar Ombudsman, the customer should try to resolve any issues through other service channels, such as Algar Call Center, for example.
However, if you have tried to resolve a problem through other channels and have not received a response, or it has not been considered satisfactory, you can seek the Algar Ombudsman.
To speak to the company's Ombudsman, the customer must call the number 0800 942 6000 which is the Algar Ombudsman's Office telephone number.
Other numbers to speak to Algar are:
- *30 – For balance check and top-up Control
- *22 – To check your balance and top up your cell phone
- *10 – To check balance and top up Algar Telecom landline phone
- *100 – For Voicemail / Voice Mail
- 142 – To assist customers with special needs: 142
- 0800 942 2009 – For Telesales
Contact Us Algar
In addition to the telephone numbers mentioned, the user can also contact the company through internet channels such as Contact Us Algar. On the channel you can request information or make complaints.
To talk to the Contact Us Algar click on the link and fill out the form with the requested information. Once a request is made, the company undertakes to respond within five business days.
Algar Online Chat
THE Algar Online Chat is another self-service channel for those looking for more agility and autonomy to resolve their demands.
The channel is exclusive to the operator's customers. To access the chat, you must provide your registered credentials.
Algar App
To offer yet another service option to its customers, Algar developed an application with several features.
Node Algar Telecom app that is available for Android or devices with iOS , users can perform a variety of tasks including:
- Access your account in detail
- Request repair”
- Check your prepaid balance
- Request a second copy
- Make Online Top-ups
Algar Telecom Social Networks
For customers who prefer to use social media to resolve their issues, it is possible to speak to Algar Telecom via Facebook, for the Twitter or, even, by Whatsapp.
If you prefer, you can still call or seek in-person assistance at any of the Algar locations throughout Brazil. Check out the list of some Algar Telecom stores and their telephone numbers below.
Algar in Minas Gerais
- Belo Horizonte: Rua Desembargador Jorge Fontana, 600 – Belvedere. Telephone: (31) 3516-1212;
- Divinopolis: Market Square, 401 – Center. Telephone: (37) 3512-3800;
- Ituiutaba: Rua 24, 945 – Centro. Telephone: (34) 3262-6027;
- Judge of Outside: Barão do Rio Branco Avenue, 2872 – Center, Room 1603. Telephone: (31) 3516-1229;
- Minas Gerais State: R. Benedito Valadares, 162 – Center. Telephone: (37) 3231-9000;
- Ducks of Minas: Getúlio Vargas, 297 – Center. Telephone: (34) 3818-9565;
- They are from the state of São José do Rio Preto: Avenida Romeu Strazzi, 325 – Vila Sinibaldi. Telephone: (17) 3512-1000;
- Uberaba: Rua Governador Valadares, 61 – Downtown. Telephone: (34) 3318-4311;
- Uberlandia: Avenida João Pinheiro, 638 – Center. 5th floor. Telephone: (34) 3236-7723;
Algar in Goiás
- Goiania: Rua João de Abreu, 192 – West Sector. Rooms B 111/117 – 11th Floor. Telephone: (62) 3412-1212;
- Itumbiara: Rua Padre Félix, 1 – Center. Telephone: (64) 3433-6139;
- Golden Waterfall: Antônio Venancio Avenue, Northeast Sector, Block 38 – Lot 01 – Room 01. Telephone:(64) 3434-1110
Algar in Sao Paulo
- Araraquara: Padre Duarte Street, 151 – Jardim Nova América. 2nd floor. Telephone: (16) 3508-1000;
- Bauru: Rua Luso Brasileiro, 444 – Jardim Estoril IV. Rooms 809 and 810. Telephone: (14) 3161-1212;
- Campinas: Barão de Itapura Avenue, 2294 – Guanabara Garden. 11th Floor. Telephone: (19) 3514-4100;
- France: Rua Monsenhor Rosa, 1989 – Center. Telephone: (16) 3711-1500;
- Jundiai: Barão de Teffé Street, 1000 – College Park. Rooms 32 and 34. Telephone: (11) 3109-9002;
- Ribeirao Preto: Cel Fernando Ferreira Leite, 1520 – Jd California. Room 1414. Telephone: (16) 3512-1033;
- Saint Charles: Rua 28 de Setembro, 2075 – Center. Telephone: (16) 3509-1000;
- São Paulo: Telephone: (11) 3512-1212;
- Sorocaba: Rudolf Daffener Street, 400 – Jardim Boa Vista. Telephone: (15) 3141-1212;
Algar in Santa Catarina
● Camboriu Beach: Rua 1536, 60 – Centro. Telephone: (47) 3047-8300;
Algar in the Federal District
- Brasilia: SCN Qd. 01 – Block C, 1 – Rooms 1908 to 1913. Telephone: (61) 3246-1212;
Algar in Paraná
- Curitiba: Pasteur Street, 463 – Batel. 2nd floor. Telephone: (41) 3012-1212;
In Rio Grande do Sul
- Porto Alegre: Manoelito de Ornellas Street, 55 – Belas Beach. Room 601. Telephone:(51) 3181-0000;
Algar in Rio de Janeiro
- Rio de Janeiro: Avenida Rio Branco, 1 – Center. Room 1301. Telephone: (21) 3512-2212S
If you did not find any Algar stores near you in the list above, click on the link and find an accredited unit that can assist you.
Other complaint channels
If the company cannot or is unable to resolve a demand, the consumer still has several other channels and services available that can be accessed.
Reclame Aqui website
One of these channels is Complain Here. The Brazilian website is a channel where any user can register a complaint about a company.
Once a complaint is registered on the website, the company may or may not respond to it.
If the customer considers the response given by the company to be satisfactory, they can leave positive feedback, otherwise the feedback may be negative.
Automated rankings for the company are generated using the website data. In addition, the website itself creates evaluations for companies based on its own criteria.
Complaint to Anatel
Therefore, the user can request help from Anatel to resolve their issues. Anatel is the body responsible for protecting consumers from negative actions by telecommunications companies.
If a request is registered with the agency, the company has up to five business days to respond to the customer.
In some cases, Anatel may apply fines and other punitive actions to companies.
To speak to Anatel, call Anatel telephone number 1331.
It is important to always have the service provider's service protocol on hand, as well as other documents.
Anatel's customer service is available from Monday to Friday from 8am to 8pm.
Once a complaint is filed, the operator will have five business days to respond to the customer's request.
See here in detail How to make a complaint on the Anatel website.
Finally, it is worth noting that these channels should only be contacted after trying to resolve the problem with the company.
In this sense, the first step should always be to look for channels and support via the internet or Algar phone to resolve any issue related to the operator's services.
