How do I make a complaint about Vivo?

Are you unhappy with the service provided by Vivo?

If so, it's only natural that you wanted to make a complaint about Vivo, right? That's why I'm teaching you how to do it right now in the following topics.

Often, the person wants to cancel a Vivo plan and there is a lot of difficulty in the procedure. Other times, it is an undue charge or even the network that is down most of the time.

No matter what your reasons are for wanting to make a complaint about Vivo, in this article we will cover the correct methods.

How do I make a complaint about Vivo?

Vivo provides some call centers for when the customer is unhappy with a contracted service, in this case you can call:

• I live companies: *8486
• Vivo Fiber:106 15
• Fixed live: 103 15
• Vivo mobile: *8486 (from a Vivo cell phone) or 1058 (from any phone)
• Live TV: 106 15

After you make the call, you can choose the “complaints” option and talk about what happened with the attendant, available 24 hours a day.

Also write down the protocol numbers, in case your situation is not resolved. This way you can complain directly to Anatel.

How to make a complaint about Vivo via SMS

If you prefer quick service via message, just follow the steps below:

1. Send the word ALIVEto the number 1058;
2. Enter option '9';
3. Wait for an available attendant to send you an SMS;
4. Make your complaint.

How to make a complaint about Vivo through the online portal

Vivo also has an application called My Live. You can also use the “customer service” section. To do this, just follow these steps:

1. Log in to the Meu Vivo app
2. Go to “service” and select how you would like to be served (by email or chat)
3. If you choose by email
   1. The website will offer you the option to try to solve your problem with the virtual assistant, Aura. So, you need to type your question
   2. You can try to solve your problem through this wizard or click 'next';
   3. Click 'ok';
   4. Select your profile;
   5. In the 'reasons' section, you can click on 'complaint';
   6. Choose the subject and its details;
   7. Enter the requested personal data;
   8. Enter your message;
   9. And finally, click 'confirm'.
4. If you choose to chat:
5. Enter your question/complaint. Soon after, some solutions proposed by the virtual assistant will appear;
6. Click next to resolve your situation via chat;
7. A chat page will open, where you enter 'complaints' in the contact type;
8. Choose the subject and its details;
9. Click 'send';
10. Please wait until an attendant is available and make your complaint.

How to make a complaint about Vivo through the Meu Vivo app

Finally, you can also use the Meu Vivo app, available in your device's store.

• Request technical support by checking your connection and device coverage
• Configure your device;
• Schedule an appointment at a physical Vivo store.

How to make a complaint about Vivo at Anatel

It may be that the above complaints have not solved your problems. Therefore, the ideal is that you try to do the complaint with Anatel itself.

To do this, all you need to do is make initial contact with Anatel using the protocol numbers that were provided to you. call the operator.

After registering your complaint, Vivo has 5 business days to contact you.

But what if Vivo doesn't get in touch? If this happens, or the carrier's response doesn't solve your problem, you have exactly 15 business days to reopen the case. your complaint with Anatel.

So, it's best not to waste time. If you really want to make a complaint about Vivo, you need to be quick and not let the problem get worse or end up being left aside. No one deserves to be left with a service that doesn't meet their needs, right?