If you wish make an OI complaint, you've already started off well: researching. So, you can feel free to read the following text, which explains some methods for you to do this.
To begin with, how to get in touch if there is no Oi 0800 number or any other number to communicate with Ombudsman Hi?
How do I make a complaint about OI to the ombudsman?
Although there is no phone number to contact, on the operator's website The Oi Ombudsman's email is available, to which you can send a message.
Hi email: ouvidoria@oi.net.br
How to make a complaint to OI about the Internet plan
If you want to make complaints about the internet, you can send an email to Oi with the following information:
- Name, ID and CPF
- Your Oi internet plan
- The problem you are having to face while using the service
Be very specific and say everything you think is necessary, even giving details about when the problem occurred.
How to make a complaint to OI about Oi TV
Just like the Oi Internet Ombudsman, to make complaints about Oi TV, about problems with your plan you must also send an email to the Oi TV Ombudsman.
Oi TV Ombudsman: ouvidoria@oi.net.br
Don't forget to provide your name, ID and CPF.
Additionally, you can contact SAC Oi, a number that is available to customers, where an attendant will give you guidance if you need help with technical problems with your TV.
How to make a complaint about OI through Minha Oi
Another way to try to solve a problem is through Minha Oi, in this tool you can manage your account without having to talk to an attendant Hi, it is available on the company's website, also for Android and iOS versions.
With this tool you can:
- Check recharge balance
- Activate your account online
- Clarify doubts about how your device works
- View the barcode for your account
- Request a duplicate of an invoice
AtendimeScheduled
This tool allows you to register your complaints, informing the problem with your Oi product. Oi will have 3 business days to contact you by phone.
Complain here
What should I do if I was unable to resolve my problem through Oi's customer service channels?
You can register your complaint on Reclame Aqui, by doing this you show the operator's disregard for you, the customer.
When you file a complaint on this site, it is essential that you leave a contact information, so the company can get back to you and give you an answer.
How to make a complaint about OI through Anatel
If even after all attempts you are unable to contact the operator, you still have one last and valuable chance for assistance.
Make your complaint to Anatel, through it you will have the possibility to solve your problem.
To do this, simply enter the Anatel portal on the internet and register the complaint. In addition, you must provide the protocol number that was given to you at the time you entered in contact with OI.
Believe me, now it is much more likely that the problem will be solved.
So, be sure to make an OI complaint if you feel it is necessary. And the sooner you do this, the better, as it will be even easier for you to resolve your problem soon.
