If you are unhappy with this carrier's service, you may be curious to know how make a complaint about Claro. If so, I recommend that you read the following text, where I explain the steps necessary to do so.
So, let’s see right now how you can make a complaint in a short time;
How do I make a complaint about Claro via cell phone?
You may be experiencing several problems related to your operator, or you simply cannot make a call, your internet connection is constantly dropping and perhaps your TV always shows no signal.
No one deserves to go through one of these situations and remain silent, don't you agree? Therefore, it is more than natural that you are interested in a way to make a complaint about Claro!
So, there are some simple methods that allow you to contact the operator directly and make your complaint. Let's take a look at these methods right now:
- Self-service portal My Claro: This portal can be accessed with an email or cell phone number and password. If you do not have a registration yet, you can do so right now on the website.
- Free call made from any phone to number 1052. Just follow the options that will be presented to you and you will be able to speak directly to the operator.
- Interactive channel, typing *1052# on your cell phone, as if you were making a call;
- From your cell phone, you can send an SMS with the word “Claro” (without the quotes) to 1052.
Additionally, you can download Minha Claro on your Smartphone. Download it from the store corresponding to your device: Googleand Play for Android or on App Store for iOS.
There is also the option of going directly to a Claro store to be attended to in person. Click on the link to find out where there is one near you.
Maybe you consider this the best option.
How to make a complaint about Claro at Anatel
Unfortunately, sometimes calling the operator is not enough. Some people end up getting even more stressed and are unable to resolve their problems.
What can you do in this situation? You can get in touch with itself Anatel, which is the regulatory body for telecommunications services in Brazil.
First of all, you need to have logged in contact the operator and have noted the protocol that was provided to you at the time the communication was made.
If for some reason they don't give it to you, ask them about the care protocol so you can use it.
The protocol number is proof that the clear is aware of the complaint made by you, and therefore, the problem should have already been resolved.
So, once you have the protocol in hand, contact Anatel through one of its service channels, which are:
- Online customer service – Contact Us:system accessed through a registration made by the user
- Telephone 1331: Open from Monday to Friday, except holidays, from 8 am to 8 pm;
- Anatel Consumer Application: This app works great on a smartphone or tablet. It is available for Android, iOS and Windows Phone;
- In person: you can go to one of the Citizen Rooms from Anatel, which can be found in all capitals of the country and in other cities. It is most recommended in cases where the consumer has not been able to resolve the issue electronically.
Claro Ombudsman
The Claro Ombudsman's telephone number is 0800 591 0480.
Claro's ombudsman is a specific body that exists within the company and plays a very important role.
This is because it is through this sector, the ombudsman's office, that the company can evaluate, identify and monitor the service standard of its staff.
In general, people end up contacting Claro's ombudsman when they have a problem with the company and the regular customer service, unfortunately, cannot resolve the issue.
The ombudsman, therefore, must listen to its customers' complaints and has the duty to ensure that the demand is always investigated and evaluated in an impartial and fair manner.
Each company defines its own approach and the way the sector operates. Some, for example, end up choosing to outsource this service in order to ensure greater impartiality.
Others choose to select the company's own employees, who are already familiar with the company's values, exchange or return policy, and refund processes.
At Claro's Ombudsman's Office, you can submit compliments, suggestions, requests, complaints, statements and claims.
The interesting thing about the ombudsman is that, in addition to investigating your issue, it also has an effect on the company.
Difference between ombudsman and customer service
Many people end up wondering about the difference between the ombudsman and the SAC, or they end up getting confused when choosing which service channel is most appropriate for their needs.
Therefore, it is very important to know the difference between an ombudsman and a customer service center. Customer service, also known as customer service, is a channel provided by companies to meet the initial demands of a consumer. At customer service, you can request information, clarify some doubts, cancel your purchase and even make a complaint.
Please note that complaints to SAC have a time limit to be resolved: 5 days from the date your complaint is registered.
Some companies, such as telephone, energy, cable television, air or road transport companies, banks or health insurance companies, are required to offer a customer service channel through SAC.
Others, on the other hand, are not required to create this channel. However, if you really care about your service, it may be interesting to offer a customer service center.
The ombudsman's office, on the other hand, should not be your first contact with the company, as it is a channel for investigating problems. In many cases, it is necessary to present the protocol number obtained from the SAC.
Therefore, the answer to when to contact an ombudsman is already very clear. The ombudsman should be contacted after all possibilities of negotiations and contact with the company through the most traditional channels have been exhausted.
Therefore, consider contacting an ombudsman as your last resort, as a specific channel to open a report about your problem.
Leave it until you contact the ombudsman when your problem is not resolved by customer service.
Conclusion
Don't waste your time and look for make a complaint about Claro as soon as the problem arises. This way, you will be able to resolve the bad situation in a short time and you will certainly feel more satisfied with the outcome of this story.
