Need to contact Bradesco? Then read our article and discover all the available methods.
Bradesco is an old bank, founded in 1943 in Marília. Its initial objective was to serve small traders, public servants and people who did not have many resources.
The bank currently has plans and solutions for both individuals and companies. See below how to contact Bradesco.
Contact Bradesco
Initially, it is advisable to contact the Bank directly to resolve your problems. Check out the available service channels below.
Easy Phone
The easy phone is the Bank's initial customer service channel. To find out more information about services and products or to ask questions, call:
- 4002 0022 (Capitals and Metropolitan Region);
- 0800 570 0022 (Other Locations);
- 55 11 4002 0022 (For customers abroad);
- 0800 722 0099 (For customers with hearing or speech impairments).
Bia
Bia is Bradesco's online customer service. Want to solve your problems quickly and easily? Just talk to Bia using one of the following methods:
- WhatsApp: 11 3335 0237
- Through the Bank's app: Through the Google Play (for Android) or App Store (for iOS iPhone).
- By Google: Just access your cell phone and say the words “OK GOOGLE” and then “Talk to Bia from Bradesco”.
Customer Service Hello Bradesco
The SAC Channel is intended for customers who have paid for bank products or services and have had a problem. If you fall into this group, simply call the number 0800 704 8383 and solve your problem.
Bradesco Ombudsman
Were you unable to contact Fone Fácil and SAC Alô Bradesco? Then try to resolve your problem by contacting the Bank's Ombudsman, using the number 0800 727 9933.
It is worth noting that the Ombudsman's Office is a channel for complaints and statements from customers in the second instance, that is, it is necessary to first contact the initial service channels before speaking to the ombudsman's office.
Social media
Another way to stay in touch with the bank and stay up to date with all the news and launches is through social media. Don't want to miss anything? Then follow Bradesco through:
Frequently Asked Questions
If your question is general, you can access the Customer Service Channel from Bradesco and seek an answer to your problem.
On the website, you will find several questions about general topics. See the categories available and some of the main questions users have.
Categories: Self-service, Bradesco Cards, Bradesco Cell Phone and Bradesco Consortiums.
Main Questions: How do I use digital validation?; My 4-digit password was canceled or I forgot it, what should I do?; How do I access Internet Banking for the first time?; How do I check my balance?; How do I issue a second copy of the Bill in Internet Banking?; How do I check my current account, savings, pension, capitalization, among others?; Is it possible to open an account online?
Other forms of Complaint
Were you unable to contact Bradesco through the initial and secondary customer service channels? Then try to resolve your problem by contacting them indirectly. See below and understand better.
Complain Here
Reclame Aqui, is a website designed to receive complaints and statements from customers who were unable to resolve their problems with the bank or were not satisfied with the results obtained.
The platform acts as a bridge between the consumer and the company, in this case, Bradesco. All completed complaints will be forwarded to the bank. See how to file your complaint below.
To make your complaint, simply access Bradesco Complain Here and then click on the red button that appears in the upper right corner of your screen “Complain”.
Once that's done, just enter the information the platform needs, talk about your problem clearly and in detail, and that's it.
Reclame Aqui will forward your complaint to Bradesco, who should get back to you shortly with a solution.
In addition to registering complaints, the website also provides information on the Bank's reputation. Check out more information below.
According to the platform, Bradesco has a rating considered good, 7.5/10.
The Bank achieved this score because it responded to 100% of the complaints, managed to resolve 78% of the problems, 63.6% of the customers said they would do business with the bank again and the final consumer score was 6.3.
46,66% of the problems are registered by the website's banking category and the company takes around 8 days and 16 hours to respond to the complaints.
Consumer
Another platform that presents good results and is very reliable is the Consumidor website.
In partnership with Procon and public bodies, the Consumer website also provides a space for consumers to report their problems with banks or other institutions.
Understand better how to carry out this procedure below.
To make a complaint on the Consumer platform, simply access Bradesco Consumer and click on the option “Register Complaint”.
The website will then ask you to provide some personal information for registration and for the bank to respond. Provide all the requested information and register your complaint.
Attention. The platform will only count and forward complaints made until the end of the procedure. Therefore, be careful.
After completing all the steps, just like on Reclame Aqui, the website will forward your complaint to the Bank, which should respond shortly with a possible solution to your problem.
The Consumer website also provides information about the Bank's involvement on the website and its reputation according to platform parameters and customer feedback.
Bradesco received 1,735 complaints through the platform and responded to 1,00%. The problem-solving rate for users was 78.5%. Customer satisfaction with the service is 2.6/5 and the bank takes around 12.4 days to respond to users.
Complaint to the Central Bank of Brazil
Many users of banking services do not know, but when they have some kind of problem with a bank and the bank does not resolve it through its ombudsman, a very practical and viable alternative is to make a complaint to the Central Bank.
The Central Bank of Brazil is a highly regarded institution and, among other responsibilities, it is responsible for regulating and supervising the national financial system. The institution also currently works to ensure the stability of the purchasing power of money.
In the specific case of Banks, the Central Bank supervises and controls banking institutions, aiming to prevent abuses and other arbitrary acts that may be committed by the country's financial agents.
So if you had a more serious problem with the Bradesco or any other financial institution and this problem was not resolved by the ombudsman, you can register your complaint very simply on the Central Bank website.
Once the complaint has been made, the Central Bank will contact Bradesco directly to request information about the complaint made.
In normal situations, the Central Bank takes around 8 to 10 business days to respond to the citizen. However, this period depends largely on how long the bank that was complained about takes to respond.
If your complaint is fair, the Bank will usually reverse its procedure or in some way seek to correct the error made, notifying the Central Bank about this occurrence.
Logically, if your complaint to the Central Bank is unfounded, no action will be taken, as the Central Bank will analyze your case and forward it to the institution, acting in this case as a mediator of the problem.
As previously mentioned, it is very simple to file a complaint with the Central Bank. The entire procedure is carried out online, and it is important that you register an email address to receive notifications each time the process is processed.
Another very important point to remember is the need to have the complaint receipt protocol at the Bank on hand. Have this number on hand as you will need it when making your claims.
It is also important to clarify that the Central Bank will ask you to write a text explaining exactly what happened between you and the bank. At this point, be as detailed as possible, providing the date, time, name of the attendant, what was said, protocol number, etc. Don't leave anything out!
Step by step: making a complaint on the Central Bank website
To initiate the complaint procedure at the Central Bank, you can click here.
As you can see in the image below, you must enter your CPF number and select Complaint against Financial System Institutions.
Solve the Captha and the screen will open for you to fill in the necessary data:
- Choose the name of the Institution
- Select Subject
- Enter your message, stating the complaint you want to make
- Enter the Financial Institution's protocol number
From there, the Central Bank will ask for your email and telephone number, generating the service protocol after that.
With the complaint protocol in hand, as stated above, you just need to wait for the bank's response regarding your complaint.
Questions and Answers about Complaints at the Central Bank
1- Which institutions does the Central Bank supervise?
The Central Bank supervises multiple banks, commercial banks, cooperative banks, investment banks, development banks, exchange banks, savings banks, credit unions, credit, financing and investment companies, real estate credit companies, leasing companies, exchange brokerage companies, securities brokerage companies, securities distribution companies, development agencies, mortgage companies, credit companies for microentrepreneurs and small businesses, payment institutions and consortium administrators.
2- Can I file a complaint against an Institution authorized to operate by the Central Bank?
Yes, complaints may be filed by customers and users of products and services from financial institutions and other institutions authorized to operate by the Central Bank, such as credit unions, payment institutions and consortium administrators, whenever there is evidence of non-compliance with legal and regulatory provisions whose supervision is the responsibility of this Agency.
3- Does a complaint to the Central Bank have the same effects as a lawsuit?
No. The Central Bank acts in the administrative sphere and does not replace legal action. Therefore, if your problem is not resolved by the Central Bank, you can file a lawsuit.
4- Does the Central Bank regulate the waiting time in bank queues?
No. The Central Bank does not regulate waiting times in queues. There are state and municipal laws that address this issue. It is up to consumer protection agencies (Procon, Prodecon, Decon) to provide guidance on this topic.
5- Does the Central Bank set the value of fees charged by banks?
The Central Bank does not determine the amount of fees. However, there are some services that banks must provide free of charge. Subject to the prohibitions, each institution is free to establish the amount of its fees.
8 – Can the Central Bank force the institution to comply with a court decision?
9 – The Central Bank can block
