For Marcello Negreiros, a 29-year-old physiotherapist, switching cell phone providers should have been simple at first. He bought a smartwatch to handle calls and had to switch plans to activate it. However, after signing up for a new service, he discovered that it would cost him an additional R$100 per month. Situations like this are not specific to switching providers, so how can you avoid falling into these traps?
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What to Evaluate Before Changing Operators
- Analyze your Needs: Understanding your specific needs is key when choosing a new service. While most offer unlimited calls, our internet packages are what set us apart. Consider your actual usage before opting for a plan with a lot of data.
- Check Offers and Bonuses: New customer offers often have a limited validity period. Make sure you understand how long the migration bonuses will be valid for to avoid any surprises offered later.
Attention to Detail and Proofing
Lawyer Ivan Pires, who specializes in Consumer Law, highlights the importance of documenting offers and promotions when switching carriers. Recording migration protocols over the phone or capturing screenshots of online promotions can be crucial in case there are future problems.
In Marcello's case, after the migration, the plan did not cover the service required for the smartwatch, resulting in a cost much higher than agreed. Despite his attempts to resolve the issue, which included complaints to the operator and Anatel, the problem persisted, leading him to give up the service.
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How to Act in Case of Problems with the Cellular Operator
Ivan Pires recommends that, in similar cases, customers initially seek to resolve the issue directly with the operator, documenting all interactions. If the issue persists, Anatel may be contacted, requesting the consultation protocol registered with the operator. As a last resort, seeking legal advice may be necessary to seek solutions in court.
Final Considerations
First and foremost, when considering switching carriers, it is essential to assess your specific needs, understand the offerings available, and document all communications and offers made by the carrier.
In fact, this can prevent competitive surprises and ensure a smoother transition. In the event of problems, seeking the appropriate channels for resolution is essential to protect your rights as a consumer. As a result, these actions can make all the difference in the consumer experience when switching carriers.
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