You tried to log in to Caixa Tem application, and you’ve come across the message “Maximum usage amount for this phone reached”? Don’t worry. We’ll explain what it means and why it happens.
Caixa Tem, as a recent application, may present some errors from time to time. Such as problems sending transfers, and others already explained here on the website. Customers are already accustomed to some common errors of the institution.
After all, millions of users access the platform daily. Therefore, it is common for some errors to appear. The system may become overloaded at times.
What does the message mean?
The message “Maximum usage for this phone reached” means that your account is logged in on too many devices. Caixa sets a limit on the number of logged-in devices to prevent fraud.
In other words, if you logged into your account using your cell phone, and then using a friend or relative's cell phone, that could be the problem!
Typically, the message appears as soon as the customer logs in. To prevent the allowed device limit from being exceeded.
The app aims to ensure that only the account holder has access to the account. If the account is logged into on multiple devices, it may appear that more people are accessing it.
How to solve the problem?
Solving this problem is very simple and quick. Just log out of your account on the other devices you are logged into. Go to settings, and then click on “log out”. After repeating the process on all devices, just log in again.
And this time, you will be able to access the account. It is better for both the institution and the customer if the account is logged into only one device. This way, the customer avoids suspicion of fraud. In addition, it protects your bank account in case one of the devices is stolen.
Currently, the limit allowed by Caixa Tem is only one device logged in per account at the same time.
If your cell phone is stolen and the error appears when you try to log in on another one, you must go to a physical bank branch. So that the attendants can help you solve the problem.
I have already logged out of my account on other devices and the problem has not yet been resolved.
In this situation, try waiting a few minutes or hours. The Caixa Tem app may take a while to update. You can also check your internet connection, or try uninstalling and reinstalling the app.
You can also try clearing the app cache. This greatly improves access to the platform.
Check if there is an update available for the Caixa Tem app. You can do this through your device's app store (Play Store, Google Play…). Because when the application is not updated, some errors may occur.
Therefore, always update the application to its latest version. As the company fixes several errors in the old version.
If nothing worked, contact Caixa customer service
If you’ve tried everything and the message is still showing, it could be a problem with the app itself. Or someone may have discovered your password and logged into your account on another device without you knowing. That’s why you need to be careful.
To find out exactly what the problem is, contact Caixa customer service.
You can call the following numbers to speak to an attendant:
4004 0104 for capitals and metropolitan regions
0800 104 0104 for other locations in Brazil
0800 726 2592 Exclusive contact for customers with disabilities. Service is available 24 hours a day, every day. Even on holidays!
0800 725 7474 This is the number for Caixa's ombudsman. It is used to make complaints, resolve major problems or even report complaints. Therefore, it is the ideal phone number for customers who are dissatisfied with some of the institution's services/platforms.
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Complaint about Caixa Econômica Federal: telephone and ombudsman!
