Cell phone support can be provided in person or by sending the device in. Find out the best way for you!
Like any other electronic device, cell phones are also susceptible to problems, whether external or internal, requiring some type of repair. If the device is still under warranty, it is best to contact the manufacturer. However, if the warranty has already expired, it is advisable to seek out an authorized technical service center to perform maintenance and replace parts with original ones.
However, it is not always an easy task to find a specialized place to carry out repairs on smartphones, as not every city has authorized technical assistance stores. However, to help you, we will show you options of cities that have this type of assistance for electronic devices. Check it out now!
Apple
If you have a device from Apple, the manufacturer offers several authorized repair centers. The full list of locations can be found on the manufacturer's official website, where repairs are made on the same day the device arrives.
When the problem is presented in the device's software, the company offers online help to the user, through the support page, also on the manufacturer's website.
Asus
Asus offers two types of support for its devices. One option is technical support authorized by the company, which is present in several cities such as São Paulo, Curitiba, Recife, and others, which can be verified on the company's website. Another option is to send the cell phone, via the post office, to the company's repair center, which is located in São Paulo.
On the company's website, on the “Support” page, there is a link so that the user can see the closest locations in their city to repair their device.
Motorola
The company has several authorized technical assistance centers to perform maintenance on the brand's cell phones in the country. In this case, the consumer can take the device to one of these units, or send the cell phone by post, for assistance to be provided, if there is no center near their location.
Service can be provided through the manufacturer's website, where there is a support page that will speed up the process, depending on the type of problem with the device. In most cases, the repair time is two business days.
Realme
In the case of the Realme brand, which is a recent company in the country, the company provides repair support for devices through an email address, where you need to send information about the problem, and the company will start the assistance process. Thus, upon receiving the information, the company will open a request with the responsible department, sending a repair quote to the user.
Samsung
THE Samsung company has more than 500 technical support centers throughout Brazil. Thus, the consumer can find out which location is closest to their home through the Service Center, which is available on the manufacturer's website.
If there is a center in your city, the user can make the repair in person. If there is not, the user can make the repair by sending the device by post to the nearest service center in their region.
In addition, the company also offers support via telephone, website, email and even social media.
Xiaomi
The company offers technical assistance through the company DL Eletrônicos, but also offers contact via email, telephone or the brand's WhatsApp. When contacting the company, the user must fill out a form with the data, model and IMEI of the device, in addition to reporting the problem with the cell phone.
After this, the device can be sent to an authorized technical service center, which will be informed by Xiaomi itself, so that the repair can be carried out. All information about the service can be found on the company's website, under the “Technical Support” tab.
Source: Tudo Celular.
