The Caixa app fails several times. Either because there are too many customers accessing it and overloading the page, or because of errors in the platform's own services. Such as difficulty making transfers, etc.
A very common mistake of application is the one of the code 05-32.
This can be quite annoying for those trying to check their balance or make a transfer. The error causes access to the application to be interrupted.
It usually appears along with the message “we were unable to process your request”.
But what many people don't know is that error 05-32 has nothing to do with the Caixa Econômica app most of the time!
Follow the reading to learn more about the subject:
What does error 05-32 Caixa mean?
To the surprise of many, this means that the internet connection is weak. Therefore, it is an error with your device, not the app! When the connection is non-existent, there is no way to use the platform.
And that is why your use of the platform is interrupted.
How to solve?
It is recommended that you try changing the internet. Wi-Fi to 4G, or vice versa. This way, you will be able to identify what the problem is. Or you can just wait a few minutes for the resolution.
Many times, our home internet can present some glitches. However, in a few moments, it returns to normal. You can also try restarting the Modem. This is the method that works best in these situations.
But be aware that when code 05-32 appears, it is because there is a problem with your internet connection. Therefore, the Caixa Econômica team cannot help you. Only if you have checked your connection and are sure that it is not the problem.
Sometimes, the internet is fine. But the error still appears. And you can't solve it by uninstalling the app and installing it again. In this case, it's best to turn Wi-Fi off and on. Or restart your device.
Either way, it's best to wait a few minutes before trying again. If the problem is really with the app, it will be resolved in a few moments.
The problem is still not resolved. What should I do?
In this case, you can try contacting Caixa Econômica's customer service representatives. Explain your problem and wait for the best solution. Caixa's contact details will be provided at the end of the article.
It is not possible to make a complaint on Complain Here from the company and get a response. Unfortunately, they never take a look at the website. There are several complaints, and none have been answered to date.
Therefore, contacting the institution directly is the best option. Their customer service is available 24 hours a day, 7 days a week. This is a great advantage, as you don’t have to worry about not being able to speak to them.
There are several contact options to resolve issues with the company.
How to contact Caixa Econômica
You can leave a message on the company website. Complaints, suggestions, compliments, as well as being able to negotiate debts.
Caixa's customer service telephone numbers are:
4004 0 104 (for metropolitan areas)
0800 104 0 104 (for other regions of Brazil)
In addition to a telephone number available for bank customers living abroad. See below:
55 (61) 3533 2000
Customer service is in Portuguese and operates 24 hours a day, 7 days a week. So if you have any problems with Caixa, you can call customer service at any time!
There is also a telephone number available for people with hearing or speech impairments. See below:
0800 726 2492
0800 726 0101 (for complaints, suggestions, cancellation requests and information about Caixa services)
Ombudsman box:
0800 725 7474. This telephone number is intended for unresolved complaints. In other words, it is one of the best options for resolving the issue of code 05-32. Service is only available on weekdays, from 9 am to 6 pm.
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