This Monday (26), Nubank customers faced difficulties when trying to carry out transactions through the app, especially with regard to using Pix and logging into the platform.
The outages began to be noticed around 2pm (Brasília time), according to the website Downdetector, which monitors online services in real time. Since then, the number of complaints has continued to grow, with more than 240 reports registered so far.
Users have reported issues when trying to complete payments via Pix and make transfers through the app, on both Android and iOS devices.
Furthermore, many account holders faced difficulties accessing their accounts, making it impossible to carry out basic operations, such as checking balances and statements.
Instability at Nubank: What was the cause?
So far, Nubank has not provided specific details about the cause of the instability. In response to complaints, the company confirmed that it is aware of the problem and that its technical teams are working to restore operations as quickly as possible.
“We are aware of the instability and our teams are working to normalize the service as soon as possible,” the bank said in an official statement.
Although the bank acknowledged the failure, the lack of concrete information generated dissatisfaction among customers, who took to social media to express their frustrations.
On X (formerly known as Twitter), many users have shared their experiences, highlighting the difficulty in making payments and accessing their accounts. For some, the instability in the system has caused significant inconveniences, such as the inability to pay essential bills or transfer money to other accounts.
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Impact of instability on other services
In addition to the difficulties reported with Pix and logging into the app, some users also mentioned problems when using other services offered by Nubank, such as paying bills and using a credit card.
Although most complaints focus on Pix failures, the breadth of difficulties faced suggests that instability may be affecting several systems within the platform.
This is not the first time that Nubank has faced large-scale technical issues. In the past, the digital bank has already dealt with similar situations, which also generated a series of complaints from users.
The recurrence of these problems raises questions about the robustness of the bank's technological infrastructure, especially considering its rapid growth in recent years.
Reaction on social media about Nubank
On social media, Nubank customers were not shy about criticizing. Many highlighted the need for the bank to invest more in its infrastructure to prevent instabilities like this from happening again.
“We need a bank that works all the time, without failures at crucial moments,” commented one user on X. Others suggested that Nubank should offer some kind of compensation for the inconvenience caused, as has happened in previous situations, when the bank offered cashback or other forms of reward to minimize the impact of the failures.
In a scenario where trust in the digital financial system is essential, the repetition of technical problems can negatively impact customers' perception of the service.
While Nubank is known for its innovation and customer service, incidents like today's highlight the importance of a solid and resilient technology infrastructure.
What to expect in the next few hours?
So far, there is no official forecast for the complete normalization of Nubank services. The bank assured that it is working to resolve the problem as soon as possible, but customers are still waiting for a definitive solution.
If the problem persists, the number of complaints is likely to continue to rise, increasing pressure on the financial institution.
In the meantime, users experiencing difficulties are advised to try to carry out their transactions at different times, avoiding peak times, when demand for the service tends to be higher.
Another recommendation is to keep the app updated and, if possible, access the account through a web browser, in case logging in through the app continues to fail.
