Imagine wanting to do something while listening to music or a podcast with your headphones and they don't connect to your phone!? The first thought is that the device is broken and that we'll have to invest in a new model. However, this may be unnecessary at times, as some things can make this happen, and can be solved in a simple way and at home.
If you experience this type of problem, follow these steps and get your headset working normally again.
If the cell phone does not recognize the device, what could it be?
If your smartphone is not recognizing the headset, there are a few possible causes. The main one may be related to the phone itself. It may also be a problem with Bluetooth, if the headset has this type of connection. Another common problem may be some type of dirt obstructing the connection, or problems with the settings, or defects in the headset components, which need to be evaluated by a technician.
How to solve the problem
Test the device
If your phone is not recognizing the connection to your headset, test it with the headset on another phone. If the headset works, the problem may be related to the phone. If it does not work, the problem may be with the headset.
The device can be tested on any device that has a headphone jack, such as TVs, cell phones, computers, tablets, and others. If the headset has a Bluetooth connection, it can be placed on any device that allows this connection.
If your headset doesn't work on these other devices, you should take it to a repair shop to find out what's causing the problem. If your headset is new, it may not be compatible with your phone.
Check Bluetooth
If your phone doesn't recognize your headset, it may be connected to other devices, such as speakers or other headphones, leaving your headset disabled. To solve this problem, open your phone's settings and look for the Bluetooth option.
Check if the function is activated and if it is connected to another device. If it is, disconnect the connection and try connecting the headset again.
Wired headset won't connect
If your wired headset won't connect, it may be because there is dirt in the connector, since the phone is exposed all the time. Dust, lint and dirt in general can obstruct the input and prevent the connection. In these cases, you can check for dirt, and if there is, you can clean it. To do this, you can use a needle, being very careful not to damage the connector.
Check the settings
If after these steps your phone still can't connect, check the device's audio settings. To do this, you need to open your phone's settings, go to "sound" and check the volume level or other things that may be preventing the connection. audio playback.
It is also ideal to restart the cell phone, causing the systems to restart and some errors to be corrected.
Restore settings
As a last resort, you can choose to restore settings factory reset. To do this, if the phone is Android, you must access the settings, go to “System”, “Restore Options” and “Erase all data”.
On your iPhone, go to “Settings” and delete “Content and Settings”. To restore, it is best to back up your data so that nothing is lost.
Find a specialist
If the previous steps did not solve the problem, you should seek out a specialist in the field, so that he or she can analyze the headset and the cell phone, and find out what is preventing the connection. If the device is still under warranty, you should contact the manufacturer, so that support can be provided. In the event of manufacturing problems, the device may be repaired or even exchanged for a new one.
