Something that caused a lot of confusion among its customers was the Free Market asking for a photo of the ID. Understand now what is happening.
Especially for long-time customers, Mercado Livre's new requirement can be very confusing. After all, the company did not usually ask for a photo of an ID card in the past.
However, they have now adopted this new method to validate payments. According to Mercado Libre, the change allows them to identify customers and reduce the risk of fraud.
So, stay with us to learn more about this measure and see how to enjoy Mercado Livre services without any problems. Check it out now!
Security issues
First of all, know that the procedure is very simple and you only need to do it once. Just have the app on hand Free Market and you will have no difficulty at all.
It is even possible that it is unnecessary to send a photo of your ID. Unless your account is new or uses an unusual payment method, they usually do not ask for it.
Just carry out your various operations on the platform as normal. When Mercado Livre asks for a photo of your ID, send it.
In general, along with the photo of your ID, you also need to send a selfie. Otherwise, the purchase or payment you try to make may be denied.
After all, this is a measure that aims to prevent fraud. So, they ask you to carry out the procedure we saw above to confirm your identity.
Once submitted, the user only needs to wait a little while for validation to occur. Then, once validation is complete, your online purchases will be much safer.
Now, you don't need to worry anymore. So make good use of the services available on the platform!
Although it is inconvenient, the strict requirement of requiring identification also allows the user to take better advantage of the account's benefits. Check out what they are below!
Validate Mercado Pago Account
Firstly, the Mercado Pago account that has already received validation makes payments faster. On the contrary, without validation, payments need to wait for approval.
With your Mercado Pago account validated, the account holder can now enjoy all the benefits it offers, including the following:
- Make payments for various bills and invoices online;
- You can also pay by QR Code;
- As well as recharging your device's credit;
- Transfer and receive amounts via TED. Currently, Mercado Pago offers up to 25 monthly TEDs free of charge for each account holder;
- In addition, various purchases on the internet. Even purchasing gift cards;
- Finally, the account holder can withdraw money from their account whenever they need it.
Finally, these are some of the main advantages of the Mercado Pago account.
Since the pandemic crisis began, Mercado Livre has grown significantly. There has been a considerable increase in the number of new users as well as more business.
This is perhaps the main reason why we see Mercado Livre asking for a photo of your ID card these days. After all, they need to project a good image to continue growing, right?
Therefore, it is very important that the company seeks different means to avoid fraud, or at least reduce the risks of such situations occurring.
Despite this, the measure can be seen as a very strict and even unnecessary requirement.
If you feel this way, you can communicate this to Mercado Livre. See below how you can file a complaint with the company. This way, you can communicate your dissatisfaction with this change and receive guidance. Check it out!
Complaint to Mercado Livre
Initially, if your account needs validation, you can contact Mercado Pago's Customer Service to complain. Now, know that the contact numbers are:
- From any region of Brazil, to serve most customers, we have the number: 0800-637-7246;
- On the other hand, for exclusive service to the hearing/speech impaired, the telephone number is: 0800-650-2121.
Now note that they only open between 08:00 and 22:00 on weekdays that are not holidays. On Saturdays, they open from 08:00 to 20:00.
So, respecting the time period determined for service, speak to them. If the service is not satisfactory, there will be few options left.
After all, Mercado Livre does not have an ombudsman. Therefore, you will need to appeal to external bodies to make your complaint.
Try to avoid involving other agencies in this situation, okay? Only do it this way if there really is no other way to deal with your problem.
Now you can talk to Procon. Or, use a website that serves dissatisfied customers. For example, Reclame Aqui, or even the Consumer Portal.
Regardless of which option you prefer, they will have a team ready to support you. Then you can file your complaint and get Mercado Livre's attention.
With that, wait and see what result you get after your complaint is heard.
Finally, if there is no improvement for you, then you can simply close your account. However, think carefully before making such a decision, okay?
Just show your dissatisfaction with Mercado Livre by asking for a photo of your ID, and maybe they will correct this measure soon. Otherwise, take a more serious measure.
