iOS 17.2.1 causes iPhones to fail to connect to cellular networks

 

 

 

 

 

iPhone users are facing difficulties after updating to iOS 17.2.1, reporting issues connecting to network providers. Apple's fix for rapid battery drain appears to have triggered a series of issues for some users.

Photo: Canva

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iOS 17.2.1: Key Highlights

  • Unexpected update: Apple released iOS 17.2.1 shortly after iOS 17.3 beta 1, surprising users with how close the updates were.
  • Connection Issues: Reports indicate that iPhones are no longer able to connect to network providers after installing iOS 17.2.1.
  • Impact on users: Difficulties faced include lack of connection, data activation messages even with a strong signal, and persistent problems even after troubleshooting attempts.

iOS 17.2.1, which was intended to fix battery issues, has ended up causing a problem for some users. According to reports on Apple's Community Forum, the update resulted in a bug that prevents devices from connecting to the cellular network.

Announcement

The Problem

One user shared his experience: “I use T-Mobile. I spoke to support and took the phone to the store. They replaced the SIM twice, first with an eSim and then with a new SIM card. No VPN profile installed. Still no IP on personal hotspot. Just intermittent internet. Most of the time I get a message asking for cellular data activation, even with 4 bars of 5Guc.”

Another report mentioned the problem persisting even after following the Apple Store's recommended procedures: “My daughter is experiencing this right now. There's something in this latest update causing it. We went to the Apple Store, they followed some procedures, told her to download the new iOS update again, it worked for about 5 hours before the same problem returned.”

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Announcement

IOS 17.2.1: Possible solutions

While Apple hasn't officially acknowledged the issue, some users have found potential solutions:

  • Delete Any VPN Profile: Deleting VPN profiles may resolve the issue on the cellular network. Go to Settings, General, VPN & Device Management, VPN, tap the “i” on the VPN profiles, and delete the VPN.
  • Reset Network Settings: Go to Settings, tap General, tap Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.
  • Restore iPhone: Choose to erase everything instead of just resetting network settings (remember your backups, as this option will restore your iPhone to factory settings).
  • Update to iOS 17.3 beta: Since this beta was released before iOS 17.2.1, it may help prevent the bug if other options don't work. Installing the public beta profile is straightforward.

Indeed, if none of these solutions resolve the issue, then you may still need to wait until Apple releases iOS 17.2.2 or iOS 17.3 in early 2024.

While you may be facing connectivity issues after updating to iOS 17.2.1, it is recommended that you try these community-suggested solutions before seeking further assistance. Stay tuned for future Apple updates for official fixes.

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