Know your rights as an internet, telephone and TV consumer.
Social isolation and distancing have made more Brazilians feel the need to stay connected throughout the pandemic.
First, because we couldn't be near each other (this rule is still active in several states and cities across the country) and second, because we needed to be connected news and the progress of the new coronavirus in the country.
At the beginning of the pandemic, the National Telecommunications Agency (Anatel) had reported an increase in internet traffic of 49%. All this data usage shook the telecommunications infrastructure. And not only that, many users also showed their dissatisfaction with the operators, with an increase in complaints against operators between the first half of 2020 and the last half of 2019.
However, not everything that happened in the sector was bad for the user. Follow some tips to save on your phone and internet bills during the pandemic.
Use comparison tools
With the current telecommunications market, it is possible for each customer/user of these services to search for the best internet, cell phone or pay TV offer for their home. Today, there are many tools to help you find the best deal for your home. compare plans of telecom, some more effective than others.
Anatel, for example, launched a tool, Anatel Comparador, with the aim of providing customers with greater transparency in offers. However, the first version of the application still does not include combos, and only includes the main companies in the sector, leaving aside small companies.
Slow internet, learn how to profit from it
If you have had problems with your internet connection during the pandemic, the first step will be to do the internet speedtest. After testing, check if your carrier is offering a monthly average of 80% of the contracted speed and 40% during instant mediation. If your speed is lower than these ranges, the provider will have up to 30 days to solve the problem. If it is not solved, the The consumer has the right to request a proportional discount or cancel the plan without paying any termination fee..
Connection drops
If you have an unstable connection, or your internet is slow, you can get a proportional discount on your internet package. To do this, ask your operator to reimburse you for the time your connection was not working.
Default cases
With this new coronavirus scenario, many Brazilians have found themselves having to cancel some services or simply, due to financial impossibility, not pay their internet, telephone and/or TV bills.
According to Anatel's resolution, it is possible to suspend your plan for a period of 30 and 120 days. This way, when you are in a better financial situation, you will simply need to request the reactivation of the service.
Take advantage of operator bonuses
With the unprecedented situation of the coronavirus, all the country's major operators had to adapt to some rules imposed by the National Telecommunications Agency, such as the release of channels and internet, expansion of broadband in certain public places and zero rating for access to apps related to the coronavirus.
The Clear, for example, is offering its Wi-Fi network in public places and airports, in addition to releasing TV signals for Claro Residência and Claro Empresas customers. Vivo, Claro, Oi and TIM created the campaign #FayWellStayHome, with which they established several measures in favor of a more entertaining, connected and safe quarantine.
