THE application Caixa Tem has come to make life easier for the bank's customers. You can access your benefits from your own cell phone, such as emergency aid and Bolsa Família. All this without having to go to physical branches.
However, the problem is that Caixa Tem is only available for smartphones. And that is why customers have difficulty accessing it via computer.
This is a big disadvantage. Sometimes the application presents errors due to the numerous accesses. And the only way to view your account would be through a computer.
But there are ways to perform “tricks” to access your bank account via your PC! And that’s what we’ll teach you in this article. Keep reading to find out more:
Step by step guide to accessing Caixa Tem via computer
Despite the Has Box is only available for smartphones, it is possible to use ways to simulate the interface of a cell phone. However, it only works for Android.
Access works through the intermediation of an emulator. Follow the steps below:
- Download the BlueStacks on your computer. BlueStacks is nothing more than a company that aims to allow Android applications to run on computers. It is available for Windows and Mac computers.
- Right after installation, BlueStacks will open on your mobile screen.
- Go to the Google Play Store to install Caixa Tem.
- Log in to the Play Store using the same details as your mobile phone.
- Install Caixa Tem.
- After installing, open the app. The emulator will simulate a cell phone screen so you can access the app.
- Log in to your bank and check your balance!
This is the best option when the application is showing errors on your cell phone. This way you don't lose access to your account.
Frequent Caixa Tem errors and how to solve them
Those who are beneficiaries of the institution are already accustomed to the frequent errors that the application presents. And that is why we will describe each one, what they mean and how to solve them.
So that when you find yourself in this situation, you already know what to do.
“Unable to register device” warning
This is one of the most common errors that the application presents. It usually occurs when the platform is full of accesses. Therefore, it is necessary to wait for the accesses to decrease. It is recommended to try to access again after a few hours.
Because the application has a very high demand. There are several clients trying to access it at the same time. And because it is a newly created platform, it does not know how to deal with excessive overload.
Try accessing Caixa Tem in the evening. This is when it is usually less crowded. This way, there is less chance of problems. And you will be able to access it more easily.
“Payment service currently unavailable” notice
Transfer failures cause many complaints from customers. Pix often stops working in the app. Or it is made, but does not reach the recipient's account.
If this is happening to you, don't worry. It's an error in the app itself, and it usually only lasts a few hours. The best thing to do in this situation is to just wait and try again after some time.
There would be no way to solve the problem by uninstalling the application and installing it again. Because the error would persist.
It is necessary to wait for the institution itself to resolve the issue.
Blocking of Caixa Tem account
If your account has been blocked, it means that some of your data is out of date or incorrect. You need to check this so that you can make the necessary changes.
It could be your email address or your document number. To keep your account active, the bank needs to have access to your personal data. This is a security issue for both you and the bank.
You will see the notification “Your access needs to be regularized”. Click on it. You will then be redirected to Caixa’s customer service WhatsApp. You will need to send a copy of the necessary documents to update your account properly.
Your access will then be unlocked. If your access is still blocked after this process, go to a Caixa branch to resolve the problem.
See more:
How do I unlink my CPF from the Caixa Tem device?
Limited movement due to incomplete Caixa Tem registration: what it is, and how to resolve it!
