If you don't know how to issue a second copy of your ENEL Electricity Bill, don't worry.
This text will show you How to pay the second copy of the ENEL electricity bill. This process is very simple and can be done on your computer screen.
Second Copy
To obtain a second copy of this bill, access the ENEL website, the link to which is https://www.enel.com.br/.
After that, choose your state and enter the customer number, without the digit. Finally, enter the CPF or CNPJ number of the ENEL account holder. After doing this, access to the second copy of your ENEL account will be available.
Another option for those who need to issue a second copy is the ENEL Virtual Agency, the link to which is https://portalhome.eneldistribuicaosp.com.br/#/landing-page.
In addition to knowing How to pay the second copy of the ENEL electricity bill, it is also possible to resolve problems such as negotiations of overdue bills, power reconnections, power outages, among other things.
Contacts
If you have any questions about the services offered by ENEL, please contact the Customer Service Center, whose number is 0800-7272-120.
This sector is responsible for issues such as power reconnections, duplicate bills, among other things.
Another way to speak to ENEL is to go in person to one of their service points.
If you prefer to resolve everything in person, visit the website www.enel.com.br or use the company's app. This way, you will be able to find the closest service center in your area.
Furthermore, it is still possible to contact ENEL using the email servicos.tecnicossp@enel.com.
In addition to the channels mentioned, there is also the option of speaking to the Ombudsman. This department is used to deal with problems that ENEL's other service channels have not been able to resolve.
The ENEL Ombudsman's Office in São Paulo telephone number is 0800-7273-110. The office operates from 8 am to 6 pm, always on weekdays. If you wish to make a complaint about ENEL's services, please have the protocol of the previous call at hand. The ENEL Ombudsman's Office usually resolves customer complaints within 15 days.
Easy Torpedo
Another way to contact ENEL is through Torpedo Fácil, a free service that operates 24 hours a day.
With Torpedo Fácil, it is possible to talk about issues such as power reconnection, 2nd copy of electricity bill, power outages and power outages.
If the problem is related to a lack of light, send an SMS with the word “LUZ” accompanied by your installation number to number 27373.
For those who wish to obtain a second copy of their ENEL bill, simply send a text message with the word “ACCOUNT” accompanied by the installation number to number 27373.
Essential Activities
According to article 11 of regulation 414/2010 of the ANEEL (National Electric Energy Agency), essential services or activities are those that cannot be interrupted.
If the service is interrupted, the health, safety and even survival of the population will be at risk.
If you have any questions about this type of service, call 0800 72 90 196. This service channel is exclusively for essential services.
Application
A good option for requesting ENEL services is the ENEL Atende app. After downloading this app, the customer starts receiving several notifications about the services offered by the company.
Through this app, you can talk about problems such as power outages, access a second copy of your bill, change your registration, request reconnection, among other things. ENEL Atende can be found on iOS and Android devices. To download the app, go to the Google or Apple online store.
About the Company
Founded in 1962, ENEL is an Italian company in the electricity and natural gas sector. Currently headquartered in Rome, the name of this company means “Ente nazionale per l'energia elettrica”.
ENEL is the largest electricity company in Italy and the fifth largest in the world in this sector. The Italian Ministry of Economy and Finance is ENEL's largest shareholder, with 21.10% of its shares.
In turn, ENEL Brasil is the largest electric power company in our country. It works in the sectors of distribution, generation and commercialization of energy.
In 2018, ENEL Brasil purchased the old Eletropaulo and, as a result, it has become the largest private energy company in Brazil. Currently, ENEL Brasil has 17 million customers divided between Rio de Janeiro, Goiás, Ceará and São Paulo.
