Talk to Ontime Log is very important for thousands of Brazilian consumers. After all, it is one of the largest carriers of orders from our country.
To give you an idea, it delivers items to more than 5,500 municipalities and is present in all states, as well as the Federal District.
Furthermore, it has headquarters in several states, such as:
- Paraiba;
- Pernambuco;
- Bahia;
- Holy Spirit;
- Minas Gerais;
- Rio de Janeiro;
- São Paulo.
In short, it is a large company that transports gifts, dreams and many important things to customers.
As such, we have already received some questions about the company's service and even how it is possible to track orders.
So, now see more details on the subject and learn how to talk to Ontime Log. Check it out!
I want to talk to Ontime Log
First of all, you should know that this is a company that has been in the national market for over 10 years. Therefore, it has a solid service structure.
Furthermore, this also applies to customer service. Here’s how you can talk to the carrier:
Contact phone number
First of all, be aware that the company provides two telephone numbers for customer service on its website, which are as follows:
- Organization Sales Phone: (11) 2424-5800;
- SAC (Customer Service) Telephone Number: (11) 4673-2000.
According to our investigation, calls to both numbers are available from Monday to Friday. from 8am to 6pm.
We recommend that you have your documents and tracking code with you if you are expecting any product.
Does the company have WhatsApp? And online chat?
On the other hand, the company does not yet have WhatsApp to serve customers. However, it does offer an online chat with electronic service.
To access this option click on virtual service link. Then, access the “help” tab in the bottom right corner.
Finally, type in what you need and wait for the service to begin. Good luck!
Contact Ontime Log Support
As you learn more about the company, you will notice that support has the same channel as the online chat. This way, you can send all your questions via chat.
However, there is still a form request form on the website. So, if you prefer, you can fill out this document and send it to the organization.
Additionally, you can send attachments such as scanned documents and photos to the company. In this sense, we recommend that you send as many resources as possible to help the company understand and solve your problem.
Can I send an email?
In a straightforward and succinct manner, no. After all, the company does not provide any email address for sending emails.
Therefore, the best option is to use the form mentioned above, the online chat or even the number Customer Service Phone Number.
I have an order coming via carrier. How can I track it?
If you are a customer of the carrier and/or have an order that is coming through Ontime Log, don't worry! Here's how you can track your order:
- First, you can search for and find out about your order using your CPF number. To do this, go to this tab and do the research;
- In addition, the company allows you to track your order using the recipient's CFP and/or CNPJ. To do this, click here and perform your search.
From the same point of view, know that in this second option, you can still search for the order using other data, such as:
- Tag number;
- Volume number;
- Order number;
- Product invoice;
- Request number.
In short, it's easier to access the location of your order thanks to this range of search options, isn't it?
History of Ontime Log
As we mentioned above, this company was founded more than 10 years ago and is increasingly gaining ground in the national market.
To give you an idea, the company is currently considered one of the best in its segment. In this sense, it is a company that transports items considered light, that is, up to 30 kilos.
However, the company still gains more customers every day, after all, it invests heavily in:
- High security for cargo storage and transportation;
- Electronic product tracking service.
Therefore, we understand the company's growth and prosperity. Speaking of which, in 2020, Ontime Log acquired two companies that competed directly with it: SOLIS and BGS.
Furthermore, according to our findings, among the distinguished clients that Ontime Log serves are names of prominent companies, such as:
- Wine Wines;
- Wood;
- Netshoes;
- Zattini;
- Via Retail;
- Magazine Luiza;
- Among other renowned companies with deliveries throughout the country.
See how it's possible? talk to Ontime Log? See more posts about contacts with various national companies here on our website!
So, save our page to your bookmarks bar and always see the best articles on the topic here!
