Whether you're cutting costs or looking for a better plan, it's common to find yourself canceling your plan. Alive.
But there is so much information that sometimes it is difficult to know where to start.
So we’re going to show you a little about Vivo and how to cancel your plan…
Alive
Vivo was founded there in 2003, headquartered in São Paulo and is one of the largest companies of telephony from Brazil.
The company offers fixed telephony, mobile telephony, broadband internet and pay TV services in the country.
How to cancel your Vivo Mobile plan
For a long time, canceling a plan or subscription was extremely complicated, and it could take hours on the phone to resolve the issue. Today, the reality is very different.
To cancel your Vivo Móvel plan you have two options: call *8486 or to the 1058.
The number *8486 is to request the cancellation of your plan by calling from your Vivo number. The number 1058 is to cancel from any phone.
How to cancel Vivo Fixed Line, Internet and TV
To cancel or request the temporary suspension of your Vivo Fixed, Internet or TV plan, just call 103 15.
You may receive some proposals for new plans, but the cancellation will still be resolved quickly.
How to cancel Promotions, Services and Packages
To cancel Promotions, services and packages, you don't even need to make a phone call.
You can solve everything through the website or app, at My Live.
Just log in and cancel your order without having to speak to or send messages to anyone. It's all very practical, just follow the steps below:
- Cancel Promotion – Click on Promotions, then Cancel Promotion. Select the desired option and confirm the cancellation;
- Cancel a service – click on Packages and Services, then Active Services Query;
- Cancel a package – click on Packages, then Active Packages and Cancel Package.
If anything happens when canceling, you can contact the operator, see some ways below…
Contact us
Contact Us is an open communication channel for you to leave your compliment, suggestion, complaint or even look for solutions to problems.
To access Vivo's Contact Us, just click here and access.
You will need to select the Mobile or Landline option and fill in some of your details. And towards the end of the form you can leave your message.
Social media
Another slightly easier way to get in touch with Vivo is through their social media. You can find Vivo on Instagram, Twitter, Facebook and YouTube.
Just comment or send your message directly via chat and a representative will soon appear to help you.
Vivo Guru Forums
If you do not want to cancel but rather resolve a problem with Vivo on your device, you can use the Vivo Guru Forums.
It's a space on Vivo's website with several common questions and step-by-step instructions for you to resolve them yourself!
Problems with Vivo
If you have had any problems canceling your plan with Vivo, you can contact consumer protection agencies.
To do this, it is first suggested that you do a complaint to VIVO's own Ombudsman.
If this doesn't solve your problem, then you can move on to a complaint to Anatel.
Making a complaint to the National Telecommunications Agency is simpler than you think.
Click here and see the simple and direct step by step!
And if you want to give your opinion about VIVO's service, just leave a comment below.
