You already know Guanabara supermarkets. Guanabara is a giant supermarket chain that operates in the city of Rio de Janeiro and in municipalities in the Baixada Fluminense region. The company was founded in 1950 and, at the time, was called “Casas Guanabara”. A lot has changed since then and, today, the retailer has become one of the largest companies in the market.
Even if you're not from Rio de Janeiro, chances are you've seen or heard about the chain's supermarkets. The company became famous throughout the country because of its anniversary promotions. This is one of the most anticipated events of the year in terms of Brazilian commerce.
In addition to all this, the Guanabara network also provides a card for your customers. The credit card It is an excellent tool to ensure more time to pay and not have to carry cash around.
If you want to know more about the Guanabara Card, keep reading. Here you will find out a little more about its benefits, fees and learn how to get your card.
How the Guanabara Card credit card works
The Guanabara Card is a private label card. In other words, it is a card from Guanabara stores that offers some benefits to those who purchase it. The benefit for the retail giant is that it serves to build loyalty among customers who frequent it. This happens because, since the benefits offered to customers tend to be for exclusive use in the stores of the company that offers it, customers end up going to those stores more frequently.
One of the great advantages of the Guanabara Card from the customer's point of view, however, is that it does not charge an annual fee. This makes it excellent for those who are customers of the network and also for those who do not use the card very often, since they do not pay the portability fee.
However, it is important to be aware. Despite the zero annual fee, there is an account maintenance fee. In other words, every time you use the card, a fee of R$$2.30 is charged. This information is very important when deciding whether or not to purchase your Guanabara Card, yet many people complain that they were not aware of this fee when applying for it.
The Limit of the Guanabara Card
The Guanabara Card credit card limit is individual and depends on the store's criteria based on an analysis of each customer's profile. In general, the more you earn, the higher your credit card limit.
It is worth remembering that, in order to get your card, you need to have a means of proving how much you earn. Guanabara stores require a minimum income equivalent to one minimum wage to approve the card. In other words, if you do not meet this requirement, your application for the card will not be approved.
Your Guanabara Card limit will be informed as soon as you receive a response to your request. If you do not believe that the limit on your card is fair, taking into account your income, you can still request an increase. Granting this increase in the limit, however, is still at Guanabara's discretion. This request can be made by calling the customer service center.
The benefits of the Guanabara Card
The benefits of the Guanabara card are great for you if you are a regular customer of the supermarket. With it, you have up to 40 days to pay your bill and can have up to 2 additional cards, however, be aware that this benefit is subject to fees.
Another advantage of the Guanabara Card is that purchases made with the card give you double the coupons offered by the supermarket. In addition, payments can be made at the bank or in the store. If you shop at the supermarket frequently, is it worth taking advantage of these benefits?
Invoice Inquiry
You can access your Guanabara Card statement in several ways, including via email and SMS. Another way to check your statement is to go to one of the stores and check your statement using one of the self-service terminals located throughout the market or at the stands with the attendants. You can also call the call center to request information about your statements.
How to get your Guanabara card
To purchase your Guanabara Card, all you need to do is go to a branch of the chain. All Guanabara stores allow you to place an order. However, you must have the necessary documents with you. They are:
- CPF;
- Identity document;
- Proof of income updated and in your name;
- Proof of current residence in your name;
Self-employed individuals who do not have a document proving their income can provide paid invoices to prove that they are eligible to purchase the card.
How to contact Guanabara Card
Telephone support
Guanabara Card offers customer service by telephone. Getting in touch is very simple. Just call the number: 0800 724 8020.
The call is free and the service is available from Monday to Friday, from 8am to 6pm.
Frequently Asked Questions
A good option for those who prefer not to have to call is website from Supermercados Guanabara. There, you can access the SAC page and use the Frequently Asked Questions to resolve any doubts you may have. There you will find answers to questions such as:
- How do I register on the website?
- How do I register so that my raffle coupons are filled out?
- I would like to know the price of a product, and it is not listed on the website.
- What are the store opening hours and locations?
- Can I register my raffle coupons here on the website?
