The Caixa Tem application It was created recently. It was launched for Caixa Econômica customers a little over 2 years ago. As it is a new platform, it is common for some errors to occur from time to time.
One of the most common problems presented by the app is that the transfer via Pix does not work. So, if this has happened to you, don't worry! It is a common error and can be quickly resolved.
Follow the reading to find out what to do in this situation:
What is the problem in Pix Caixa Tem and how do I solve it?
The problem with Pix is an error in the application itself. This is due to the fact that the platform is very new, and also due to the large number of accesses at the same time. After all, the purpose of Caixa Tem is to facilitate customers' access to their benefits.
Therefore, the application has several clients and often excessive access can result in some failure. The problem in pix is one of them! Therefore, as it is an error in the application itself, there is no way for the customer to resolve it.
For example, it would be useless to turn the internet on and off. This is not a connection problem. Nor would uninstalling and reinstalling the application. Only the institution itself can resolve this. There are no available ways for customers to resolve the issue.
Usually, the issue is resolved within a few minutes, so wait a while before trying again. It may take a few hours, depending on the situation.
If the problem persists after a full day, contact the company to file a complaint.
I didn't receive the Caixa Tem pix/my recipient didn't receive it
Don't worry. This is another very common situation with the app. It is also part of the Pix problem. What happens is that Pix is temporarily unavailable to all bank customers until the problem is resolved by the company itself.
Therefore, it is not possible to make transfers or receive those that have already been sent.
However, the amount sent was not lost. As soon as the Box Once the error is resolved, you or your recipient will receive the amount. Just wait a few hours. Check if the sender sees a message saying that the transfer was completed.
If it has been completed, it is only a matter of time until the recipient receives it.
If the amount has not been credited to your account after 24 hours, contact Caixa Tem Customer Service. Explain your problem and it will be resolved and the amount will be sent to you as soon as possible.
Always remember to keep the receipt of your transfers. From any transfer, and from any bank. It is essential to avoid problems. Keep it at least until the recipient confirms receipt.
How to contact Caixa Tem?
Customers who are having problems with the institution should call the following telephone number to receive assistance:
3004-1104 (Caixa Tem Support. Remember that this number is only valid for those in capital cities and metropolitan regions)
0800 726 0104 (Caixa Tem support for customers in other locations)
Regarding opening hours, it operates on weekdays. from 8am to 9pm.
How do I make a complaint on the institution's Reclame Aqui?
Unfortunately, it is not possible to make a complaint on Complain Here from Caixa Econômica. The company is registered on the website. However, the attendants do not see the complaints made there.
After all, there are several complaints on the page. But to date, none of them have been answered. Some institutions are not used to using this platform. Therefore, the best way to resolve a problem with Caixa Tem is through the call center.
The company's customer service team is highly qualified and usually resolves most issues. So don't worry. Pix issues are very common and are usually resolved quickly.
Just provide some important information about the transfer, and the agent will be able to identify it and find the best solution to the problem.
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