In recent months, many Brazilians have faced difficulties accessing their Caixa Tem accounts, especially when they need to transfer amounts related to the salary bonus (PIS) and Bolsa Família.
The requirement to update registration has generated concerns, mainly regarding the time needed for access to be granted and what to do in case of problems.
Recently, many users were surprised when they tried to access their benefits on Caixa Tem and found a message requesting a registration update.
This requirement has caused problems, especially for those who were waiting for the payment of the salary bonus or a new installment of the Bolsa Família program. When the update is not made on time, customers face difficulties in moving the amounts deposited in the digital account.
Cadastral Update Time
According to Caixa Econômica Federal, updating your registration on Caixa Tem can take up to 48 hours to be completed. This period is necessary for the documents sent to be analyzed and validated.
However, in many cases, the process can be completed in less time. To avoid setbacks, it is recommended that the user keeps the application updated and follows the guidelines provided by Caixa.
Procedures in Case of Problems
If, when trying to update the registration, the user receives a message to go to a branch, it is advisable to try again later. If the error persists, a visit to a Caixa branch will be necessary to complete the update process.
To minimize problems, Caixa suggests that users check if they are using the latest version of the application. The most recent version, released on June 26, 2024, is v.1.89.3.
Withdrawal of PIS Bonus with Citizen Card
Workers can withdraw their salary bonus (PIS) using the Citizen Card, especially in situations where it is not possible to make a deposit directly into a Caixa account or open a digital savings account.
Withdrawals can be made at lottery outlets, ATMs and Caixa Aqui correspondents. For those who do not yet have a Citizen Card, it is possible to withdraw the salary bonus at any Caixa branch by presenting an official identification document.
See also:
- Do you live alone and have CPF 1, 2, 3, 4, 5 and others? Caixa Tem releases payment
- Nubank has a problem: PIX and app need attention; understand
- URGENT! “BIA scam” targets victims on banking app
PIS Bonus Credit Schedule at Caixa Tem
According to information from Caixa, social benefits are released in the early hours of the day, generally before 9 am.
However, the exact time at which the money will be available may vary for each user, depending on the number of people accessing the app simultaneously. During peak times, errors such as “account not found” may occur due to system overload.
Unlocking via WhatsApp
If access to the app is blocked, it can be unblocked via WhatsApp. The process is relatively simple: first, the user must access the Caixa Tem app and log in. Then, they must tap on the “Unlock Access” menu and follow the instructions to be directed to customer service via WhatsApp.
Customer service will provide a link and instructions to unlock the application, provided the user provides the necessary documents.
Caixa Tem Password Recovery
For users who have forgotten their app password, recovery can be done through the “I forgot my password” option.
After clicking this option, the user must enter their CPF, complete the security verification and follow the instructions sent by email to create a new six-digit password. It is important to check the spam folder if the email is not found in the inbox.
Updating your registration with Caixa Tem is an essential procedure to ensure access to social benefits. Although the process can take up to 48 hours, it is possible that it will be completed sooner. In case of persistent problems, it is recommended to go to a Caixa branch.
Keeping the app updated and following the instructions correctly can avoid many of the problems faced by users. For those who have difficulties withdrawing PIS bonuses or accessing Caixa Tem, there are alternatives such as using the Citizen Card and WhatsApp support to resolve issues related to the benefit.
