Meet the tool that can protect your Galaxy. See compatible devices.
Have you ever left your Galaxy at a relative’s house and never found it? Lost your S23 phone at a party while you were out at a bar with friends? Had it been stolen while you were away from home? Here are some scenarios where you can use Samsung’s new Galaxy Lock.
The brand’s unique solution is part of the Samsung Knox security ecosystem and is designed to add an extra layer of protection to people’s Galaxy smartphones. A platform called Galaxy Lock connects to your smartphone’s IMEI and allows you to lock a lost or stolen device in less than two minutes with a single phone call or website visit. Read on to see how it works.

IMEI-linked feature
Because it is linked to your IMEI, the lock will work even if criminals cancel your account on your device, which usually happens in the event of theft or robbery. The idea came from an obvious problem in Brazil. According to a study by the National Information and Communication Agency, more than 750,000 smartphones are blocked by theft, lost or stolen in 2022. That equates to nearly 2,800 cell phones per day. Within minutes of unlocking the device, criminals have access to the victim’s emails, photos, bank accounts and other data.
That's why Samsung has introduced the Galaxy Lock, a simple, fast and effective locking solution. The Galaxy Lock works as a precaution to keep your data safe. The service also allows you to quickly lock your smartphone remotely, which sets it apart from other options on the market. After all, in the event of theft, it is very important to block other people's access to your information and documents as soon as possible.
In this case, simply make a call from any device or access the service website (via a browser). You do not need to install a separate application to complete your registration; simply enter your CPF or CNPJ number and the 6-digit password registered by the contractor. Call 4004-0000 (capitals and large centers) or 0800 555 0000 (other cities and regions) or access the website www.cadeadogalaxy.com.br at any time of the day and as quickly as possible. This way, when your smartphone is connected to the network, it is automatically blocked, giving people peace of mind and protecting personal and confidential data from misuse by third parties.
Compatible models
The Galaxy Lock is available on the annual plan for R$$ 39.90 for a 1-year contract. For a 2-year contract, the price is R$$ 59.99, a one-time payment. The service is available on phones that have One UI 2 (Android 10) or higher. In addition to the Galaxy S21 FE 5G, owners of the Galaxy Z3, Galaxy Z4, Galaxy S23 5G, and S22 5G series can use the service for free for 2 years. New members of the Galaxy Z line are also on the list of devices that receive the Lock for free for two years.
The tool can also integrate with Samsung Care+. It offers more benefits to people, such as screen protection, accidental damage, loss or theft insurance. Even if you are a Samsung Care+ policyholder, you can activate the Galaxy Lock for free during the subscription period, regardless of the product model, starting from the product launch date. To register, simply use your smartphone to access the service website (www.cadeadogalaxy.com.br) and enter your personal data: name, email, CPF, 6-digit secret password and smartphone IMEI. Each license is unique and linked to the smartphone IMEI, but you can add up to 10 licenses to the same CPF or CNPJ.