THE FGTS It is the Severance Pay Guarantee Fund. As the name suggests, it was created to ensure that workers who are dismissed without just cause can receive payment for their services. It is one of the workers' rights.
It's like a savings account opened by the company for the employee. The FGTS app allows you to request withdrawals, upload documents and monitor the steps of the process.
In this article, we will answer a very common question about the FGTS application. So, keep reading:
I registered the wrong email address in the FGTS application. What should I do?
Digital registrations usually request the user's email. Therefore, it is necessary that you have an email active.
But it is very common for people to forget their email address or login password. Therefore, it is important that you always write down your digital data. You may need it in several situations.
If you entered the wrong email address when registering or entered an email address that you no longer have access to, don't worry. It's a very easy fix!
Just contact the Caixa service and explain the situation. The attendant will then help you make the change to your account. The telephone number for customer service will be provided at the end of the article.
You will need to have a new email address to make the change. One that you have access to and check regularly. Your FGTS account cannot be without an email address!
Therefore, take care of this detail before contacting customer service. The attendant will exchange one email for another and will ask for this information.
Immediately after the change, you will have access to your account again! Just write down all the information so you don't forget it, and access the application. If you don't know how to access the application, read on:
How to download the FGTS app?
If you have any questions about application installation, we will help you. You need to have a smartphone with internet access. The application is not available for computers.
Open your phone's app store. Then, search for the Caixa Digital Savings app. Click install and wait a few moments.
Once the installation is complete, open the app. On the home page, you will have the option to log in. You will need to provide the requested information and prove your identity.
The app may ask you to take a selfie with your ID, and also two photos of it alone. Front and back. This way, they can confirm that you really are the account holder. This is for the security of the bank and the customer.
But the process can take a while. It can take up to 24 hours to confirm your details. So don't worry. This happens because the app's employees have a high demand. In other words, there are thousands of customers every day.
Shortly after confirmation, you will receive an email informing you that you can now access your account normally. This is why it is important to have an email address that you check regularly.
This is where financial institutions contact you. If you don't check your email, you may miss important messages and news.
After confirmation, simply repeat the process. But this time, you will have access to your balance and financial services. So you can move your money around.
How to contact Caixa?
As mentioned above, if you enter the wrong email address in your registration, you will need to contact Caixa's customer service. Just call the following number:
0800 726 0104
The service is available 24 hours a day, 7 days a week. Therefore, you can solve your problem at any time of the day! Which is a great advantage of Caixa. It offers quality service.
If the problem is still not resolved, it is recommended that you go to a physical bank branch. Explain your problem, and the staff will find the best way to resolve it.
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