THE Has Box is an application made available by Caixa Econômica to facilitate access to customer benefits, such as emergency aid and Bolsa Família. It was created at the beginning of the pandemic to avoid crowds at the bank's physical branches.
And also to prevent customers from spending money and time on commuting. This way, they can access their benefits from home using only their cell phones. This makes their lives much easier. And it offers financial services with much more quality and convenience!
One of the prerequisites of the application is to have a e-mail valid. But what if you can no longer use that email for some reason? Whether it's because you've forgotten your password, or it's simply an email you no longer use. What should you do?
We will answer this question in this article and present the solutions! So, keep reading:
How do I change my Caixa Tem email?
There are a few ways to change your Caixa Tem email, depending on what your problem is.
After all, you may want to change your email address for a variety of reasons. And we aim to help our customers in all situations. That's why we've created comprehensive content to help you find a solution to your problem.
Because they all have different solutions. See below:
I just want to change my registration email to another one
You have registered on Savings Bank for an email address that you no longer use? But do you still remember the correct email address and password used to register with Caixa? Changing your email address for another is a very simple process.
Just download the app, log in, and you will soon have access to all your personal data. This includes your email address. Just click on it and make the change! It's that simple.
After changing your email address, confirm the procedure by entering your application access password. This is a security measure that the application uses to determine whether you are actually the account holder.
The procedure will then be completed. From that moment on, you will be able to log in using the updated email address. You will also receive notifications from the bank via the updated email address.
I no longer have access to my old email, or I forgot my Caixa login password He has
In both situations, you no longer have access to the data required to log in. If you can't log in, you can't access your account. You can't even view your bank balance.
Don't worry, there is a solution. Download the Caixa Tem app. Then, click on the option “I need help”. Checking the options, you will find “I want to change my registered email. How do I proceed?” And you click on the option.
The app will then offer you three solutions for three different situations. You will click on problem 2, which is for those who do not have access to any of the bank's login details.
The solution, in this case, is to contact the bank's customer service by phone. At the end of the content, we will provide all the bank's phone numbers. Therefore, read until the end to find the information.
You will need to speak to an attendant and explain your situation. They will then confirm the information you have provided to ensure that you are indeed the account holder. This is for security reasons, both for you and the bank.
After you explain the situation and have the data confirmed, he will help you by presenting the best solution. So that you can have access to your account again.
I entered the wrong email address and now I can't validate it
When we are filling out our data on a form, it is common for some error to go unnoticed. Like typing a digit wrong in your email address, or writing your phone number wrong…
If you wrote the wrong email address and only realized it after completing your registration, don't worry. It's a simple fix. Follow the same procedure as for the previous problem. Download the app, open it and click on "I need help". Then, click on the option to change email address.
You will select the third option. In other words, the one intended for those who entered the wrong email address when registering. The registration page will then open again so that you can correct the error. It is quick and simple. However, be careful not to make the same mistake again!
How to contact Caixa Tem?
Caixa's Technological Support telephone numbers are:
3004 1104 (capitals)
0800 726 0104 (other locations)
